Terms & Conditions

By using the OFFSPRING website, you accept our Terms and Conditions and Privacy Policy. We reserve the right to change these Terms and Conditions from time to time and we advise you to read through them each time you use the site.

You must be over 18 years old to buy goods from this site. If you are under 18, you can only use this site with the involvement of a parent or guardian.


ABOUT OFFSPRING

In these terms and conditions, we, us and our, refer to OFFSPRING part of OFFICE Limited, registered in England & Wales.

Our registered office is
Office Holdings LTD
Classic House,
Martha's Buildings,
180 Old Street,
London EC1V 9BP

Our company registration number is 1764341
Our VAT registration number is 340010335


 

20% off with code 'TAKE20'

Get 20% off your order upon entering the discount code 'TAKE20' at the checkout from 24th November for a limited time only. This is redeemable online at www.offspring.co.uk. This offer is not redeemable at OFFSPRING concessions (Selfridges, Brown Thomas, Topshop). This cannot be used in conjunction with any other discount code, on reduced price merchandise or to purchase gift cards. OFFSPRING reserves the right to end or amend this offer at any time without notice. Full price products excluded from this offer are in the list below.


NIKE40309-00165HERITAGE CREW SOCK 2 PAIRBLACK MULTI
NIKE26329-08503AIR FORCE 1 INFANTBLACK GREEN SPARKGUM LIGHT BROWN
TIMBERLAND27411-00000PREMIUM 6 BOOTBLACK
TIMBERLAND27411-85360PREMIUM 6 BOOTWHEAT NUBUCK
DR MARTENS38957-08089MIE VINTAGE 3 EYE SHOEBLACK QUILLON
DR MARTENS38957-08090MIE VINTAGE 3 EYE SHOEBLACK TITAN
DR MARTENS38957-31125MIE VINTAGE 3 EYE SHOEINDIGO
DR MARTENS38958-67298MIE 1460 PASCAL BOOTOLIVE TITAN
DR MARTENS38959-08089VINTAGE 2976 CHELSEABLACK QUILLON
DR MARTENS41228-087771460 BBRICKBLACK BEARBRICK
REDWING41076-45008WORK CHUKKA BOOTTAN LEATHER
REDWING41076-50015WORK CHUKKA BOOTBROWN LEATHER
REDWING41081-45008WORK WEDGE BOOTTAN LEATHER
REDWING41081-50015WORK WEDGE BOOTBROWN LEATHER
REDWING41081-60195WORK WEDGE BOOTRED LEATHER
ADI STAT41922-04989ZX 8000BAPE BLACK CAMO
ADI STAT41922-67062ZX 8000BAPE GREEN CAMO
ADI STATEMENT41088ADIDAS PRADA BOAT SHOECORE WHITE MATTER SILVER RED
ADI YEEZY22158YEEZY 350V2CORE BLACK RED
ADI YEEZY32268YEEZY 500UTILITY BLACK
ADI YEEZY39900YEEZY 700 V3SAFFLOWER
ADI YEEZY40028YEEZY 380ONYX RF
ADI YEEZY40028YEEZY 380ONYX
ADIDAS21017-24205GAZELLEGREY BLACK GUM
ADIDAS21644-04989ZX8000BAPE BLACK CAMO
ADIDAS33995-24270BROOMFIELDGREY THREE GREY SIX GOLD MET
ADIDAS33995-35349BROOMFIELDBLUE GOLD METALLIC
ADIDAS A-ZX41304-87451ZX 6000XZ INSIDE OUT CLEAR BROWN CHALK WHITE
ADIDAS ENERGY41796-35402PW HU NMDLIGHT AQUA CLEAR AQUA CORE WHITE
ADIDAS ENERGY41796-40837PW HU NMDYELLOW BOLD GOLD CORE BLACK
ADIDAS ENERGY41796-77245PW HU NMDTRUE PINK CLEAR PINK CORE BLACK
ADIDAS ENERGY42037-50000PW SUPERSTAR PKBROWN
ADIDAS ENERGY42037-65000PW SUPERSTAR PKGREEN
ADIDAS ENERGY42037-85001PW SUPERSTAR PKCREAM
COMME21705-00000CT HI 70 S X PLAY CDGBLACK
COMME21705-07792CT HI 70 S X PLAY CDGPOLKA BLACK
COMME21705-11737CT HI 70 S X PLAY CDGOFF WHITE
COMME21705-14571CT HI 70 S X PLAY CDGPOLKA OFF WHITE
COMME21705-65087CT HI 70 S X PLAY CDGKHAKI
COMME21705-85477CT HI 70 S X PLAY CDGBEIGE
COMME41327-00000CDG NIKE CUT OFF AIR FORCE 1BLACK
COMME41327-06839CDG NIKE CUT OFF AIR FORCE 1BLACK F
COMME41327-11737CDG NIKE CUT OFF AIR FORCE 1OFF WHITE
COMME41327-15806CDG NIKE CUT OFF AIR FORCE 1OFF WHITE F
CONVERSE16624-08499ALL STAR HI 70 SBLACK NATURAL IVORY GREY PAISLEY
CONVERSE16624-08548ALL STAR HI 70 SHAVEN BLACK
CONVERSE16624-08690ALL STAR HI 70 SBRAIN DEAD EGRET
CONVERSE16624-67377ALL STAR HI 70 SHAVEN GREEN
CONVERSE31116-01158ALL STAR LIFT HIBLACK WHITE
CONVERSE35436-03962RUNSTAR HIKEBLACK WHITE GUM
CONVERSE35436-08501RUNSTAR HIKEBLACK PEARL LEATHER WHITE GUM
CONVERSE35436-24625RUNSTAR HIKEASH STONE SILVER WHITE
CONVERSE35436-52552RUNSTAR HIKELEATHER OREWOOD BROWN SILT RED EGRET
CONVERSE38131-87395CHUCK 70 BOSEYBRAIN DEAD NATURAL IVORY
CONVERSE40865-87394PL X2PARIA BEIGE
CONVERSE INCUBATE40867-08677CTAS DUCK BOOTAMBUSH BLACK
CONVERSE INCUBATE40867-35325CTAS DUCK BOOTAMBUSH BLUE
NEW BALANC40114-15493327CASABLANCA WHITE GREEN
NEW BALANC40114-15494327CASABLANCA WHITE BLACK
NEW BALANCE40114-08913327BLACK ENERGY RED
NEW BALANCE40114-15981327MUNSELL WHITE TEAM NAVY
NEW BALANCE40114-24713327GREY OAK LEMON SLUSH
NEW BALANCE40212-08444WS327V1MIDNIGHT MAGENTA
NEW BALANCE40212-67354WS327V1OAK LEAF GREEN MYSTIC PURPLE
NIKE41224VAPORWAFFLE SACAIBLACK SUMMIT WHITE PURE PLATINUM
NIKE41224VAPORWAFFLE SACAISAIL SPORT FUSCHIA LIGHT BONE GAME ROYAL
NIKE16447-24424AIR MAX 98PARTICLE GREY TRACK RED IRON GREY
NIKE20031-02922NIKE AIR FORCE ONE (M)BLACK WHITE LEATHER
NIKE20031-10508NIKE AIR FORCE ONE (M)WHITE BLACK
NIKE20031-15583NIKE AIR FORCE ONE (M)WHITE SILVER ANTHRACITE UNIVERSITY RED
NIKE20031-31840NIKE AIR FORCE ONE (M)BLACKBLACK 1
NIKE20031-32763NIKE AIR FORCE ONE (M)NAVY WHITE LEATHER
NIKE20031-65909NIKE AIR FORCE ONE (M)WHITEWHITE1
NIKE20031-96306NIKE AIR FORCE ONE (M)EURO CHAMPIONSHIP 20 PACK
NIKE20031-96522NIKE AIR FORCE ONE (M)ANTHRACITE SILVER UNIVERSITY RED WHITE
NIKE20176-06829AIR MAX 97BLACK UNIVERSITY RED BLACK
NIKE20219-03617AIR MAX 90BLACK BLACK BLACK
NIKE20219-04639AIR MAX 90BLACK BLACK INFRARED
NIKE20219-15577AIR MAX 90SUMMIT WHITE SUMMIT WHITE DARK BEETROOT GIFT GIVIN
NIKE20219-63143AIR MAX 90DESERT DESERT CAMO SAFETY ORANGE
NIKE20219-67391AIR MAX 90CARGO KHAKI SEQUOIA LEMON VENOM
NIKE20264-02825AIR MAX 95BLACK BLACK ANTHRACITE
NIKE20264-96410AIR MAX 95MYSTIC STONE PINK BONE LUCKY GREEN
NIKE22512-05448AIR JORDAN 1 MIDBLACK GYM RED WHITE
NIKE22512-08601AIR JORDAN 1 MIDBLACK DARK BEETROOT WHITE HYPER ROYAL
NIKE22512-08602AIR JORDAN 1 MIDBLACK WHITE UNIVERSITY RED HYPER ROYAL
NIKE22512-08614AIR JORDAN 1 MIDGUAVA ICE BLACK SAIL
NIKE22513-03951AIR FORCE 1 LV8BLACK WOLF GREY WHITE
NIKE22513-08442AIR FORCE 1 LV8BLACK MULTI COLOUR BLACK
NIKE22513-14609AIR FORCE 1 LV8WHITE NIGHT MAROON OBSIDIAN
NIKE22513-15114AIR FORCE 1 LV8WHITE CLUB GOLD WHITE
NIKE22513-15157AIR FORCE 1 LV8WHITE MIDNIGHT NAVY SILVER SNAKE
NIKE22513-15364AIR FORCE 1 LV8WHITE MULTI COLOUR WHITE
NIKE25832-08409AIR FORCE 1 07CRAFT BLACK BLACK WHITE VAST GREY
NIKE25832-08441AIR FORCE 1 07BLACK WHITE FLASH CRIMSON
NIKE25832-14293AIR FORCE 1 07WHITE PLATINUM TINT GAME ROYAL RED LX
NIKE25832-14319AIR FORCE 1 07WHITE OBSIDIAN WHITE OCEAN CUBE
NIKE25832-15307AIR FORCE 1 07CRAFT WHITE WHITE SUMMIT WHITE VAST GREY
NIKE25832-15308AIR FORCE 1 07SUMMIT WHITE PHOTON DUST
NIKE25832-15309AIR FORCE 1 07WHITE ATOMIC PINK FOSSIL WHITE
NIKE25832-15314AIR FORCE 1 07WHITE WHITE SUMMIT WHITE ONYX GLACIER ICE PURE PLA
NIKE25832-15347AIR FORCE 1 07PURE PLATINUM BLACK GREEN STRIKE
NIKE25832-15348AIR FORCE 1 07WHITE CHILE RED GLACIER ICE
NIKE25832-15349AIR FORCE 1 07WHITE PHOTO BLUE POISON GREEN
NIKE25832-15351AIR FORCE 1 07WHITE WHITE VOLT LASER BLUE BLACK
NIKE25832-24549AIR FORCE 1 07IRON GREY WHITE BARELY VOLT CELESTINE BLUE LX
NIKE25832-40812AIR FORCE 1 07MELON SUMMIT WHITE GREEN PINK BLAST CRIMSON LX
NIKE25832-87329AIR FORCE 1 07LIGHT OREWOOD ARTIC PINK
NIKE27046-01339AIR FORCE 1 07BLACK BLACK
NIKE27046-08619AIR FORCE 1 07BLACK BLACK METALLIC GOLD HYPER ROYAL
NIKE27046-08629AIR FORCE 1 07CRAFT RIDGEROCK BLACK WHITE
NIKE27046-11642AIR FORCE 1 07WHITE WHITE
NIKE27046-11764AIR FORCE 1 07WHITE WHITE BLACK
NIKE27046-14788AIR FORCE 1 07SUMMIT WHITE UNIVERSITY RED LX F
NIKE27046-14789AIR FORCE 1 07WHITE NOBLE RED F
NIKE27046-15047AIR FORCE 1 07WHITE LASER CRIMSON GREEN STRIKE F
NIKE27046-15048AIR FORCE 1 07WHITE BARELY VOLT HYPER BLUE PURPLE WASHED CORAL F
NIKE27046-15053AIR FORCE 1 07AURA IRRIDESCENT WHITE F
NIKE27046-15591AIR FORCE 1 07CRAFT WHITE OBSIDIAN WHITE
NIKE27046-15593AIR FORCE 1 07WHITE VAST GREY SAIL BLACK
NIKE27046-15601AIR FORCE 1 07WHITE RED BLUE LXX
NIKE27046-15602AIR FORCE 1 07WHITE BLEACHED AQUA PINK RISE LXX
NIKE27046-15603AIR FORCE 1 07WHITE WHITE METALLIC GOLD BLACK
NIKE27046-15606AIR FORCE 1 07WHITE WHITE HYPER ROYAL BLACK
NIKE27046-62997AIR FORCE 1 07METALLIC RED BRONZE PURE PLATINUM TEAL
NIKE27046-63027AIR FORCE 1 07LASER ORANGE BLACK WHITE LX F
NIKE27046-87386AIR FORCE 1 07LIGHT BONE WHITE PHOTON DUST LIFE LIME
NIKE31736-11642AIR FORCE 1 JESTERWHITE WHITE
NIKE31738-11642AIR FORCE 1 SAGEWHITE WHITE
NIKE31738-15188AIR FORCE 1 SAGEWHITE LEMON VENOM PURE PLATINUM FOSSIL
NIKE31738-87005AIR FORCE 1 SAGEPARTICLE BEIGE PHANTOM
NIKE35174-08177AIR FORCE 1 TYPEBLACK ANTHRACITE GUM BROWN
NIKE35986-08627AIR FORCE 1 GTXANTHRACITE BLACK BARELY GREY
NIKE35986-08637AIR FORCE 1 GTXBLACK BLACK ANTHRACITE GUM MED BROWN
NIKE35986-15609AIR FORCE 1 GTXFLAX FLAX WHEAT GUM LIGHT BROWN BLACK
NIKE35986-52544AIR FORCE 1 GTXBAROQUE BROWN SEAL BROWN TEAM GOLD SAIL
NIKE37587-07818AIR FORCE 1 SHELLBLACK DARK GREY BLACK
NIKE37587-80961AIR FORCE 1 SHELLPLATINUM VIOLET METALLIC SILVER
NIKE37649-08631AIR FORCE 1 SHADOWBLACK METALLIC RED BRONZE LIGHT ARTIC PINK
NIKE37649-10102AIR FORCE 1 SHADOWWHITE MONO
NIKE37649-14989AIR FORCE 1 SHADOWWHITE SPEED YELLOW BARELY ROSE
NIKE37649-15300AIR FORCE 1 SHADOWWHITE PARTICLE GREY GREY FOG
NIKE37649-76967AIR FORCE 1 SHADOWPINK FOAM WHITE
NIKE37649-96523AIR FORCE 1 SHADOWSOLAR FLARE ATOMIC PINK BALTIC BLUE
NIKE37649-96524AIR FORCE 1 SHADOWPHOTON DUST ROYAL PULSE BARELY VOLT
NIKE37765-05448JORDAN 1 MID BGBLACK GYM RED WHITE
NIKE38700-03323AIR FORCE 1 REACTBLACK ANTHRACITE
NIKE40156-08639NIKE ZOOM DOUBLE STACKEDBLACK BLACK BLACK DARK SMOKE GREY
NIKE40156-77158NIKE ZOOM DOUBLE STACKEDPINK BLAST BLACK
NIKE40161-08626NIKE DUNK LOW DISRUPTBLACK BLACK FOSSIL GUM MED BROWN
NIKE40161-80962NIKE DUNK LOW DISRUPTPLATINUM VIOLET PLATINUM VIOLET
NIKE40166-15614AIR MAX IIIWHITE BLACK COOL GREY RADIANT RED
NIKE40772-15578AIR FORCE 1 PIXELSUMMIT WHITE DARK BEETROOT
NIKE40772-15605AIR FORCE 1 PIXELWHITE WHITE BLACK SAIL
NIKE40772-87387AIR FORCE 1 PIXELPARTICLE BEIGE PARTICLE BEIGE BLACK
NIKE40773-96416AIR ZOOM TYPEANTHRACITE SILVER BEYOND PINK BLACK
NIKE40774-08632AIR FORCE 1 CRATERBLACK BLACK PHOTON DUST DARK SMOKE GREY
NIKE40774-10045AIR FORCE 1 CRATERSUMMIT WHITE
NIKE40774-15604AIR FORCE 1 CRATERPURE PLATINUM BARELY VOLT SUMMIT WHITE
NIKE41422-15791AIR MAX 1ATMOSPHERE TRUE WHITE
NIKE41428-80987DUNK LOWVENEER DEEP PURPLE AUTUMN GREEN
NIKE41430-12704DUNK HIWHITE PURE PLATINUM
NIKE JORDAN12410JORDAN 1 OG HIPATENT BLACK METALLIC GOLD
NIKE JORDAN16418AIR JORDAN 3BLACK COURT PURPLE CEMENT GREY
NIKE JORDAN20115JORDAN 4 RETROWHITE FIRE RED
NIKE JORDAN20115JORDAN 4 RETRODEEP OCEAN FIRE RED SAIL CEMENT
NIKE JORDAN22512AIR JORDAN 1 MIDWHITE UNIVERSITY GOLD CACTUS FLOWER BLACK
NIKE JORDAN41745AIR JORDAN 1 HIGHBALVIN MULTI COLOUR BLACK PINK FOAM
NIKE JORDAN LADIES23601AIR JORDAN 1 LOWBLACK BLACK GUAVA ICE SAIL
NIKE JORDAN LADIES35176AIR JORDAN 1 LOW GSWHITE BLUE RED
NIKE JORDAN LADIES38113AIR JORDAN 4 GSWHITE FIRE RED
NIKE QS20438DUNK HIWHITE VARSITYY PURPLE
NIKE QS41432AIR FORCE 1 07PARANOISE WHITE BLACK WHITE
NIKE QS41422-67432AIR MAX 1LEMONADE PINE GREEN TRUE WHITE
NIKE QS41427-08836AIR MAX 95NDSTRKT BLACK NEON YELLOW GREY
NIKE QS41430-08838DUNK HIBLACK VARSITY MAIZE
NIKE QS41431-96614AIR MAX 90NIGHT SILVER BRIGHT CRIMSON
NIKE QS41432-15824AIR FORCE 1 07NDSTRKT WHITE WHITE BLACK
VANS40573-96496SID DXANDERSON PAAK MALIBU
VANS VAULT18884-08555CLASSIC SLIP ON LXBARACUTA BLACK CHECKERBOARD MARSHMALLOW
VANS VAULT22105-35300OG SK8 HI LXBARACUTA DRESS BLUES TARTAN PLAID MARSHMALLOW
VANS VAULT25272-08556OG OLD SKOOL LXBARACUTA BLACK TARTAN PLAID MARSHMALLOW
VEJA32785-10508V-10WHITE BLACK
VEJA32785-13447V-10WHITE BLACK F
VEJA32785-13595V-10WHITE RED NAVY
VEJA32785-13810V-10WHITE RED NAVY F
VEJA32785-14093V-10WHITE GOLD F
VEJA32785-14680V-10WHITE PETALE BLACK F
VEJA32785-14753V-10WHITE JAUNE FLUO F
VEJA32785-15420V-10WHITE ROUILLE F
VEJA32785-15421V-10WHITE KHAKI INDIGO F
VEJA32785-15423V-10WHITE ROUILLE
VEJA32785-15424V-10WHITE KHAKI INDIGO
VEJA32785-15425V-10WHITE CALIFORNIA NATURAL
VEJA32785-15426V-10MUD WHITE GUM SOLE
VEJA32785-15649V-10WHITE VENUS
VEJA32786-10102ESPLARWHITE MONO
VEJA32786-10508ESPLARWHITE BLACK
VEJA32786-13447ESPLARWHITE BLACK F
VEJA32786-13811ESPLARWHITE MONO F
VEJA32786-14636ESPLARWHITE MARSALA F
VEJA32786-14759ESPLARWHITE MARSALA
VEJA32786-14760ESPLARWHITE MENTHOL F
VEJA32786-15144ESPLARWHITE ROSE FLUO PETALE F
VEJA32786-15145ESPLARWHITE TURQUOISE NAUTICO F
VEJA32786-15152ESPLAREXTRA WHITE COBALT
VEJA32786-15422ESPLAREXTRA WHITE SARI F
VEJA34271-11611CAMPOWHITE BLACK LEATHER
VEJA34271-12242CAMPOWHITE NATURAL LEATHER
VEJA34271-14389CAMPOWHITE GUIMAUVE MARSALA F
VEJA34271-14634CAMPOWHITE EMERAUDE BLACK
VEJA34271-14677CAMPOWHITE NATURAL LEATHER F
VEJA34271-14678CAMPOWHITE BLACK LEATHER F
VEJA34271-14756CAMPOWHITE ORANGE FLUO COBALT
VEJA34271-14757CAMPOWHITE ORANGE FLUO COBALT F
VEJA34271-14758CAMPOWHITE TONIC F
VEJA34271-15427CAMPOWHITE KHAKI
VEJA34271-15428CAMPOWHITE KHAKI F
VEJA34271-15429CAMPOWHITE EMERAUDE BLACK F
VEJA35118-15430RIOBRANCONAUTICO WHITE ORANGE FLUO F
VEJA35118-15431RIOBRANCONAUTICO WHITE ORANGE FLUO
VEJA35118-24572RIOBRANCOGRAVEL NAUTICO OXFORD GREY F
VEJA35118-24573RIOBRANCOGRAVEL NAUTICO OXFORD GREY
VEJA35201-24576VENTURIKAKI SABLE OXFORD GREY F
VEJA35201-96458VENTURISILVER WHITE KAKI SOLE
VEJA35215-14389V-12WHITE GUIMAUVE MARSALA F
VEJA35215-14390V-12WHITE MARSALA NAUTICO F
VEJA35215-14391V-12WHITE MARSALA NAUTICO
VEJA35215-14754V-12WHITE EMERAUD BLACK
VEJA35215-14755V-12WHITE EMERAUD BLACK F
VEJA35215-14764V-12WHITE NAUTICO GUM
VEJA35215-15419V-12WHITE OXFORD GREY SARI F
VEJA35215-15440V-12EXTRA WHITE CYPRUS F
VEJA35215-15441V-12EXTRA WHITE CYPRUS
VEJA35216-07556NOVABLACK PIERRE
VEJA35216-10508NOVAWHITE BLACK
VEJA35216-13447NOVAWHITE BLACK F
VEJA38660-159743-LOCKWHITE ORANGE FLUO NAUTICO F
VEJA40327-15434URCAWHITE NATURAL F VEGAN
VEJA40327-15435URCAWHITE COBALT F VEGAN
VEJA40327-15436URCAWHITE NATURAL VEGAN
VEJA40327-15437URCAWHITE COBALT VEGAN
VEJA40327-15438URCAWHITE OXFORD GREY JAUNE FLUO F VEGAN
VEJA41274-13447V-LOCKWHITE BLACK F
VEJA41274-15442V-LOCKEXTRA WHITE SABLE F
VEJA35201-96669VENTURISILVER WHITE KAKI SOLE F
PLEASE NOTE ALL YEEZY IS EXCLUDED FROM THE PROMOTIONPLEASE NOTE ALL YEEZY IS EXCLUDED FROM THE PROMOTION

 

DAMAGED OR DEFECTIVE GOODS

If you receive an item that is damaged or defective, we will either replace the goods free of charge or refund to you the price of the goods as required. Simply return the goods to us with a proof of purchase.


GUARANTEE

Any customer purchasing goods online will have 14 days from the date of delivery to cancel their item. Customers will also have an additional 14 days from this point to return the unworn item back to OFFSPRING. When returning, please note your intention to exercise your rights under the Consumer Contract Regulations. Standard delivery costs will be refunded if OFFSPRING are informed of your intent to return within 14 days of delivery, and then sent back to OFFSPRING within the next 14 days from this point.


DAMAGED OR DEFECTIVE GOODS

If you receive an item that is damaged or defective, we will either replace the goods free of charge or refund to you the price of the goods as required. Simply return the goods to us with a proof of purchase.


DELIVERY TIMESCALE

We will always do our best to have your order with you on the specified date / time. However, unforeseen circumstances can arise that are outwith the control of OFFSPRING, the courier, or both which may cause a delay. Although we will do everything to prevent this happening, it may not always be possible. With this in mind, any delivery timescales should be taken as a guideline and not a guarantee of delivery date. We will make contact with you as soon as we are made aware of any delay to your order.


DAMAGED OR DEFECTIVE GOODS

If you receive an item that is damaged or defective, we will either replace the goods free of charge or refund to you the price of the goods as required. Simply return the goods to us with a proof of purchase.


MISSING AN ITEM

We’re really sorry if part of your order is missing. For us to look into this fully, please allow 5 working days. During this time, the dispatching location(s) will be asked to review CCTV footage, where possible, of the item(s) being checked and sent for shipping. The purpose of CCTV is to ensure all orders are being pair checked for quality and sent for shipping as would be expected. We are unable to share CCTV outwith key members of OFFSPRING. Should CCTV footage show items being checked and shipped as expected, a review with the courier will then take place. During this time, customers may be asked to provide the packaging their part order has been received in. Customer will also be required to complete a declaration confirming parts of their order was missing at the point of delivery.


DELIVERY DISPUTE

In the event of a disputed delivery, please allow 5 working days for us to investigate. During this time, depending on the type of dispute, we will carry out investigations with our dispatch location(s) and the courier. We may also review CCTV at the point of dispatch to ensure the correct process has been followed. This CCTV is for review purposes only and will not be shared outwith the business. Customers may be asked to provide proof of signature and will be required to complete a declaration confirming non receipt of their order. If proof of signature and/or the declaration isn’t returned as soon as possible, this may delay the investigation longer than 5 working days.


COMPLAINT RESOLUTION

In the event that you have a complaint regarding a product or service purchased from OFFSPRING please contact us at help@offspring.co.uk

In the unlikely event that our Customer Service team are unable to resolve your complaint, and we have provided a final response to your claim, you can refer your complaint to Consumer Arbitration. Consumer Arbitration is approved by the CTSI to provide dispute resolution services and an independent view of your complaint under the Alternative Dispute Resolution (ADR) for Consumer Disputes (Competent Authorities and Information) Regulations 2015. You will need to refer your complaint to them within 12 months of receiving this correspondence.

For further information or to submit your complaint to Consumer Arbitration please visit www.consumerarbitration.co.uk. Alternatively, your complaint can be addressed to:

Consumer Arbitration
12 – 14 Walker Avenue
Stratford Office Village
Wolverton Mill
Milton Keynes
MK12 5TW

OFFSPRING is a subscriber to the services of Consumer Arbitration and is therefore willing to submit itself to its ADR procedure and be bound by the arbitrator’s decision


RETURNS POLICY

You may choose to return any items purchased online to the address below or to any OFFSPRING store (excluding concessions). Don't forget to send or bring your invoices along.

OFFSPRING RETURNS DEPARTMENT
Loading Bay 1-8
Gatehead Road
Moorfield Industrial Estate
Kilmarnock
KA2 0BA

You can return any item for an exchange or refund within 28 days if you are not completely satisfied with it. Returned items must be returned to us unworn and in the original condition you received it from us and accompanied by the invoice. We will assume your order is cancelled and we will refund the full amount to you or give you an exchange as required. If you would rather have replacement goods, OFFSPRING can arrange for delivery to you; this constitutes a separate contract between you and OFFSPRING.

We advise you to send your shoes back via a recorded post service and get a proof of postage as we cannot be held liable for any goods lost in transit to us. The items are your responsibility until they reach our warehouse or shops. This will ensure that you will receive a full refund even if your goods are mislaid in the post.

Please don't forget to complete your returns form and details of the refund or exchange you require. Once your goods are accepted back into stock you will be issued with an exchange or refund. We can only refund the card originally used for payment. Please tell us why you are returning your item(s) to help us to improve our service and goods in the future.

We'll refund the delivery charge on unwanted goods where you notify us, other than by telephone, within 14 days of your intention to cancel. If notification is received later than 14 days after receipt, then we'll refund the delivery charge only if the goods are damaged, faulty or incorrect. On returned goods we will refund the amount paid.

Alternatively, if you wish to return or exchange your shoes you can take them, with your invoice, into any OFFSPRING store (excluding concessions), where we will be happy to accept the goods. Please be aware that your refund will not be processed in store as your information will be forwarded to the relevant department. This process may take up to 8-10 working days.

If items are exchanged in store, please be aware that our store policy will apply. The exchanged items are non refundable and you will have 28 days to exchange or claim a credit note. We will accept items not worn, used or damaged.


STUDENT DISCOUNT

OFFSPRING have the right to add, remove or adjust this offer at anytime. This item is available on full price product only and may exclude launch product. This is only available through UNiDAYS with valid student ID.


DO YOU OFFER A DISCOUNT TO MEMBERS OF DEFENCE DISCOUNT SERVICES?

We're really happy to say that we do. We've teamed up with Defence Discount Service to offer all of their members 10% off full price items online and in our High Street stores. This offer is only valid on full price items. Online – Your one time code will be issued through Defence Discount Service and will be valid to use online straight away on full price items. In store – You just have to show the store your Defence Discount Services member card and our staff will be happy to process your 10% discount on full price goods.


DO YOU OFFER A DISCOUNT TO MEMBERS OF BLUE LIGHT CARD?

We sure do. We've proud to be able to offer all members of Blue Light Card 10% discount off full price items online and in any of our High Street stores. Online – Your one time code will be issued through Blue Light Card and will be valid to use online straight away on full price items. In store – You just have to show the store your Blue Light Card membership and our staff will be happy to process your 10% discount on full price goods.


ORDER ACCEPTANCE AND CONTRACT

We send you a confirmation email within 24 hours of your order being placed to confirm receipt of your order. Orders placed by you are an offer to purchase and will be accepted by us, subject to stock availability. Once you have received your confirmation email, we can't change the details of the order (product, quantities or delivery address). Please ensure you review all your details before you complete the checkout process. Please contact us at help@offspring.co.uk.

There is a delay between the time when the order is placed and the time when the order is accepted and the order confirmation email is not a guarantee of stock availability. On occasion the stock position relating to particular items may change. If an item is not in stock at the time of processing your order, we will let you know as soon after the order has been placed as possible and you will not be charged for the out of stock item(s).

The contract for the sale of the goods will be formed when we send an e-mail confirmation to you that we've dispatched the product to you at the address you provide us with. Acceptance will be complete at the time that we send this email to you. Any products on the same order which we have not been confirmed in the confirmation email do not form part of that contract. At the point of dispatch your card will be debited for the items that have been shipped. If your order has already been dispatched, we can no longer cancel it but you can return it within 28 days of purchase. Please have a look at our Returns policy for details of how to return goods to us.

To securely receive payments over the internet, we use Secure Sockets Layer (SSL) technology to protect your personal information and payment details. We take security seriously and have put in place appropriate physical, electronic and managerial procedures to safeguard the information we collect. This website, its content and any contracts arisen out of it are governed by and in accordance with English law. All contracts are conducted in English and by entering into a contract both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.

We welcome orders from most overseas addresses and all BFPO addresses in the UK. Orders must be paid for by Visa (except Visa Electron), Mastercard, Maestro, Switch, American Express and Paypal. Local import duties may be payable on receipt. VAT is only charged on items delivered within the UK. Should you be an International customer and have a tax question, we would recommend contacting your local tax office. Please note however that this site and its contents do not form an agreement between OFFSPRING and a customer in a jurisdiction in which the products offered for sale would go against any local, regional or national laws. If you know that it would be illegal for us to sell our products in your country, please do not order items from our site as we cannot be held responsible.

Should you be paying by Credit or Debit card, your bank may place a pending hold on these funds. This is out with the control of OFFSPRING. This payment will be released when payment for your order is requested by OFFSPRING, this is at the point your item is dispatched.

OFFSPRING reserves the right to refuse any order.
UK Next Day and UK Standard delivery orders will be delivered by Yodel. Your items will be out for delivery between 7am and 6pm Monday-Friday (excluding Bank Holidays). On receipt of the goods a signature will be required. If nobody is available at the address specified, the courier will attempt to have the parcel signed for and left with a neighbour, a card will be left giving you the location of your goods.


QUANTITY RESTRICTIONS & BULK BUYING

Selected products are limited to one purchase (pair) per customer. This is stated clearly in the product description.

Any customers placing more than one order or placing an order for more than one unit of these restricted products will have their orders cancelled.

Should we suspect customers are buying items in bulk, and not for personal use, these orders may be cancelled. OFFSPRING have the right to cancel any items they feel are being purchased for re-sell or wholesale.


DELIVERY

Please note: On receipt of the goods a signature will be required.

We will notify you of the expected date of delivery when your items are on their way and do our best to deliver the goods to you by that date to the address that you specify for delivery. Please take care when entering your details as we cannot accept liability for non delivery of items as a result of incorrect information entered by yourself. In the event that you are not available to receive the goods at the point when they were delivered, you will be responsible for making arrangements to receive the goods if they are held at the post office or the delivery company's depot.

You will not be charged until the goods leave the warehouse and we will only charge you postage once per order, even if we send you more than one parcel. We will try to meet any date stated for delivery, but the dates are not guaranteed. Occasionally it may become necessary for us to cancel your order before delivery. We will let you know as soon as we can that this has happened and you will not be charged.

Delivery charges are:
UK mainland* = £3.50
Northern Ireland = £7.50
Southern Ireland = £9
Western Europe** = £15
Rest of the World*** = £25

* Including the Hebrides, Shetland and Orkney
** Including Channel Islands
*** Rest of the World deliveries includes Switzerland, Norway, Croatia, Serbia & Iceland due to the high customs charge. Any taxes or duty fees incurred to ship abroad are the responsibility of the customer and these costs cannot be reclaimed from OFFSPRING.
Due to various problems with overseas shipping, we do not send orders to the following destinations: Africa, Russia, and Malaysia. We reserve the right to add/remove from this list at any time.

Delivery timeframes:

The timings below are given as reference and deliveries might take a little longer during sale and other busy periods. If your order has not arrived in the time specified, please email our team at help@offspring.co.uk.

Standard Delivery UK: We aim to dispatch your order within a maximum of 5 working days, but please allow up to 7 working days from confirmation of order for delivery, especially during the Olympics. We'll email you to let you know how the delivery is going.
Delivery to Northern Ireland: Deliveries usually take 2 – 5 working days, but may take up to 7 working days and will be delivered by a local courier.
Delivery to Eire: Deliveries usually take 2 – 6 working days, but may take up to 8 working days and will be delivered by a local courier.
Delivery to EU countries: Deliveries usually take 2 - 6 working days, but may take up to 8 working days and will be delivered by a local courier.
Delivery to Rest of World: Deliveries usually take 6 - 10 working days, but may take up to 12 working days and will be delivered by a local courier.

Delivery company:
UK: Your items are sent by Home Delivery Network between the hours of 0700-2100 Monday-Friday (excluding Bank Holidays). On receipt of the goods a signature will be required. If nobody is available at the address specified, HDNL will attempt to have the parcel signed for and left with a neighbour, a card will be left giving you the location of your goods.
International: Your items are sent by DPD. On receipt of your products a signature will be required.

OFFSPRING cannot guarantee that the sale and delivery of its goods to your particular country or location is allowed, so please take note of your own import restrictions before placing an order.


WHERE DOES OFFSPRING NOT SHIP TO?

Due to various problems with overseas shipping, we do not send orders to the following destinations: Africa, Russia, and Malaysia. We also do not deliver to PO Box Addresses. We reserve the right to add/remove from this list at any time.


ABOUT THE OFFSPRING WEBSITE

INTELLECTUAL PROPERTY RIGHTS

All materials, including images, illustrations, designs, site layout, photographs, written and other text or script that are part of this site together with all software compilations, underlying source code and software in the site are protected by copyright, trade mark, design right and/or other worldwide intellectual property rights and are owned or controlled by or licensed to OFFSPRING. Any use of this website or its contents, including copying or storing it, in part or in whole, other than for your own lawful, personal, non-commercial use is prohibited without the prior permission of OFFSPRING. You may not reproduce, publish, transmit, publicly perform, distribute, display, modify, adapt, bundle, alter, create derivative works of the site, sell or participate in any sale of or exploit in any way, any of the contents, the site, or any related software in whole or in part without our express prior written permission.


ACCURACY OF CONTENT

To the extent permitted by law, OFFSPRING gives no warranties in relation to the website, in particular with limitation, any warranties regarding the accuracy of descriptions and illustrations of items in the website.

If we discover an error in the price or description of an item you have ordered (it happens!), we may cancel your order at any time up to the point we send the item(s) to you. We will contact you where we become aware of an error and ask you whether you wish to continue with your order at the correct price or cancel it. If we do cancel your order you will receive a full refund of any charges paid in advance.

We continually update our online store. From time to time our retail stores may run special local promotions (which may not be available on our website) or we may offer special promotions online that are not available in the retail stores. For these reasons you may sometimes find that products on our Web site are priced differently to those in our stores. Some website promotions may not be available to customers in particular jurisdictions.


PRICES AND PROMOTIONS

Prices are set out on the website and include VAT for items delivered within the UK but exclusive of delivery charges. Items shipped internationally are not charge VAT. Should you have a Tax enquiry, and your item has been shipped internationally, we’d suggest contacting your local tax office. We reserve the right to alter prices at any time.

If we discover an error in the price or description of an item you have ordered (it happens!), we may cancel your order at any time up to the point we send the item(s) to you. We will contact you where we become aware of an error and ask you whether you wish to continue with your order at the correct price or cancel it. If we do cancel your order you will receive a full refund of any charges paid in advance.

We continually update our online store. From time to time our retail stores may run special local promotions (which may not be available on our website) or we may offer special promotions online that are not available in the retail stores. For these reasons you may sometimes find that products on our Web site are priced differently to those in our stores. Some website promotions may not be available to customers in particular jurisdictions.


DAMAGE TO YOUR COMPUTER

We do our best to keep our site up to date but cannot guarantee that the site and its contents are completely free of technical errors, viruses or anything else that may have a harmful effect on your computer or any technology. By using the site, you acknowledge that you assume full responsibility for all costs associated with any necessary servicing or repairs of any equipment that you use in connection with the OFFSPRING site. Of course, this statement does not affect your statutory rights as a customer.


LIMITATION OF LIABILITY

To the extent permitted by law, OFFSPRING will have no liability to you in contract, tort (including negligence) or otherwise for any loss (including loss of profit), cost or damage (whether indirect, consequential, or otherwise) suffered as a result of your use of the website or from use of information passed through the website, even if we are aware of the possibility of such loss. Additionally, we shall also not be liable to you for a breach of these terms and conditions or a failure to perform if the delay or failure is due to a cause beyond our reasonable control.

OFFSPRING's total liability for any claim howsoever arising shall not exceed the price paid for the goods supplied by OFFSPRING to the customer, together with any postage costs incurred. We do not however exclude or limit our liability in respect of death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation.


ACCOUNT SECURITY

You must use the site for lawful purposes only. By registering with us you recognise that you are responsible for all access made to the site using the log in details that you provide us with. It is your responsibility that you ensure that all information with regards to your account is kept confidential. We shall not accept responsibility for any loss or damage as a result of you not keeping all such information confidential.


MESSAGES DISCLAIMER

You must not submit any messages to the site that are defamatory, offensive, menacing, abusive, obscene, racist, or likely to cause nuisance, offence or embarrassment, damage or inconvenience to either us or our customers, or are in any other way objectionable or illegal. We retain the right to reject any order you may place and remove any such comments placed by you.


SUSPENSION OF SITE

We reserve the right to suspend your use of the website at any time to perform essential maintenance, change details and to remove any inaccurate or unauthorised material, and also to terminate your use of the website if you breach any of these terms and conditions. OFFSPRING will also do its best to allow you uninterrupted access to the site 24 hours per day, but access may be suspended, restricted or terminated at any time.


JURISDICTION OF SITE

This website, its content and any contracts arising out of it are governed by and construed in accordance with English law. By entering into a contract with OFFSPRING you agree to submit to the exclusive jurisdiction of the courts of England and Wales.


Data Policy

  1. 1. Any personal data you have provided to our Social or Backdoor team will be used solely for the purposes of administering the prize draw / sweepstake and will not be disclosed to any third party. Any data that you have provided will be processed with sensitivity and in line with all applicable data protection and privacy laws. Full details of our Privacy Policy can be found here  
  2. 2. By providing your personal details you are giving your consent to these terms and conditions.

USER GENERATED CONTENT

The OFFSPRING Website (“our Website”) allows you to upload photographs and/or videos and features photographs and videos from Instagram that contain the hashtag #offspringhqcommunity (in relation to which you have responded #offspringyes) (hereinafter referred to as a “Submission”) in our Website's gallery or any digitally or printed materials in-store. If your content, uploaded to our Website, or otherwise provided as a Submission on social media, is selected by OFFSPRING, it may be displayed or appear on our Website or as otherwise described in these Terms of Use for other users to see, together with your name and associated Instagram (if applicable) profile information (such as your handle and profile picture). OFFSPRING is under no obligation to feature or post any photograph or video on our Website or otherwise, but may do so at its sole discretion.

By uploading a Submission you retain your rights therein but you hereby grant to OFFSPRING a perpetual irrevocable, worldwide, non-exclusive, royalty-free, assignable, sublicenseable licence to use, edit, alter, reproduce, translate, publish and/or distribute the Submission and/or incorporate it in other works on the OFFSPRING Websites, apps, emails and social-media channels, or in other products or services available through the Websites (the Websites and the products and services collectively referred to as the “Services”), and in-store on digital screens or printed materials for publicity purposes and in advertising, marketing and/or promotional material without additional compensation or prior notice using any and all media or distribution methods (now known or later developed). We also reserve the right to display any Submission, as well as your name, Instagram handle, profile picture, image, statements or other information, in any form, media, or technology, whether now known or hereafter developed, alone or as part of other works without further notice or compensation to you.

You understand that this licence means your Submission may be made available by OFFSPRING worldwide on the Services and that other users of the Services (individuals and companies) can also share and make your photos available on social media platforms or other services. OFFSPRING shall retain the rights granted in each Submission even if the Submission is disqualified or fails to meet the Submission requirements. If you do not want to grant the permissions set out above, then please do not submit or share your photos.

By making your Submission you warrant and represent that you have the right to grant the licence described above. In particular, you promise that you have obtained the permission of all the people featured in the photo (and, if they are under 18, their parents and/or guardians as well) to allow OFFSPRING and other users of the Services to use the Submission. To the extent permitted by law, you also agree to waive your moral rights in relation to any Submission made.

When you make a Submission, you acknowledge and agree that such Submission will be non-proprietary and non-confidential, may be made available to the general public, and may be used by OFFSPRING without restriction. You represent and warrant that your provision of a Submission through OFFSPRING complies with all applicable laws, rules and regulations, Instagram's Terms of Use and any third-party agreements to which you are subject. To the fullest extent permitted by applicable law, you further irrevocably waive any and all legal and equitable rights relating to all liabilities, claims, demands, actions, suits, damages and expenses, including but not limited to claims for copyright or trademark infringement, infringement of "moral rights", defamation, invasion of rights of privacy, rights of publicity, intrusion, false light, public disclosure of private facts, physical or emotional injury or distress or any similar claim or cause of action under any applicable law or under any legal theory (“Claims”) arising directly or indirectly from OFFSPRING’s exercise of its rights under these Terms of Use and the use and exploitation of any Submission, and whether resulting in whole or in part by the negligence of OFFSPRING or any other person and you covenant not to make or bring any such Claim against OFFSPRING or our parents, affiliates, licensees, licensors, and each of their respective officers, directors, employees, successors, agents and assigns, and forever release and discharge all such parties from liability under such Claims. This section will survive termination of this Agreement for any reason.


CONTACT US

If you have any questions, please feel free to contact us by email at: help@offspring.co.uk