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EASTER DELIVERY INFORMATION
Next day delivery is not available from Thursday the 18th of April after 9pm until Tuesday April 23rd. If you order before 9pm on Thursday the 18th for next day delivery you will receive your order on Saturday the 20th of April. Normal Next Day service will resume on Tuesday 23rd.
Our shipping costs are can be found below. All shipping costs are per order.
FREE UK standard delivery on full priced products. Excluding selected shoe laces & shoe care.
|Delivery Options||Costs||Cut off time||Delivery Times|
|Delivery Options, Cost, Cut Off Time & Delivery Times|
|Next Working Day UK & NI PARCELFORCE||£5.00||Order up to 9PM*||Delivery between 8am-8pm, Mon-Fri||Less Info|
|Next Working Day UK & NI |
Order up to 9pm*
Delivery between 8am-8pm, Mon-Fri £5.00 Less Info
You’ll be able to use our delivery table below to determine when your Next Day order will be delivered. Parcelforce will deliver Next Day items between 8am and 8pm, Monday to Friday. .ITEMS NOT AVAILABLE FOR NEXT DAY
Not all stock is available for Next Day delivery due to not being located in one of our main warehouses. Should Next Day not be showing as a delivery option at checkout, this will be the reason. Some postcode exclusions apply also, this will be mentioned as you checkout.BANK & PUBLIC HOLIDAYS
Next Day will not be available as a delivery option during these times
|Saturday & Sunday UK & NI PARCELFORCE||£6.00 & £7.00||Order by 5PM Friday||Delivery between 8am-8pm, Sat & Sun||Less Info|
|Saturday & Sunday UK & NI |
Order up to 5pm*
Delivery between 8am-8pm, Sat & Sun £6.00, £7.00 Less Info
£6.00 & £7.00
Saturday and Sunday items will be delivered between 8am and 5pm on the day you have chosen for delivery.ITEMS NOT AVAILABLE FOR NEXT DAY
Not all stock is available for Next Day or Weekend delivery due to not being located in one of our main warehouses. Should Next Day or Weekend not be showing as a delivery option at checkout, this will be the reason. Some postcode exclusions apply also, this will be mentioned as you checkout.BANK & PUBLIC HOLIDAYS
Next Day & Weekend delivery may not be available as a delivery option during these times. You’ll see your estimated delivery date during checkout
|Standard Delivery UK & NI YODEL||£3.50 or FREE* on full price||3-5 Working Days||Delivery between 8am-8pm, Mon-Fri||Less Info|
|Standard Delivery UK & NI |
3-5 Working Days
**FREE DELIVERY ON FULL PRICE ITEMS**
Delivery between 8am-8pm, Mon-Fri £3.50 Less Info
£3.50 or FREE Delivery on full price
Our Standard service is operated by Yodel. Delivery times are between 8am and 8pm Monday to Friday. Orders will take 3-5 Working Days. During peak times we will do our very best to have your item with you within this timescale, however this could reach 7 Working Days. Email and SMS tracking alerts will be sent should a valid email and mobile number be given at the point of checkout
*Collection and deliveries will not occur during UK Bank and Public holidays
|Click & Collect Delivery to store||FREE||Available within 3 - 5 Working Days*||Less Info|
|Click & Collect |
Delivery to store
Available within 3 - 5 Working Days*
FREE Less Info
*DELIVERY 3 - 5 Working Days Order your item into any of our UK and Irish OFFICE / OFFSPRING stores. Click & Collect is Free and will be delivered to your chosen store within 3 - 5 Working Days.
Some exclusions will apply due to stock availability and stock locations. You will be notified by email when your item has arrived in your chosen store. You will have 14 days to collect your item. Full Click & Collect information can be found here
|CollectPlus Delivery||£3.50 or FREE* on full price products||Available within 2-3 Working Days*||Less Info|
Delivery to CollectPlus location
Available within 2-3 Working Days*
£3.50 or FREE* on full price products Less Info
£3.50 or FREE* on full price products
*DELIVERY 2-3 Working Days. Order your item into any CollectPlus location. CollectPlus is £3.50 or FREE* on full price products and will be delivered to your chosen location within 3 Working Days.
Some exclusions will apply due to stock availability and stock locations. You will be notified by email when your item has arrived in your chosen location. You will have 10 days to collect your item.
|International Standard & International Express DPD||Delivery costs depend on country||Delivery between 2-10 Working Days*||Less Info|
|International Standard & International Express DPD |
Delivery cost is dependant on country
Delivery between 2-10 Working Days*
Dependant on the country
*International Standard Delivery within 2-10 working days. International Express Delivery within 2-5 working days.
International delivery is subject to stock location and availability. Should your item not be available, youâ€™ll be contacted as soon as possible.
DPD Classic will operate our Express delivery to international countries. Delivery is subject to stock availability and location. Full tracking information will be provided by the email address given at the checkout. As the customer, you will be responsible for custom and tax charges. Unfortunately for various reasons we are unable to ship certain brands or products to particular locations outside of the UK. For more details, please click here.
DPD will deliver our international standard items between the hours of 9am and 6pm Monday to Friday. Full tracking information will be provided to the email address given at the checkout out. As the customer, you will be responsible for custom and tax charges. Delivery locations, time and price can be found below
You’ll be kept in the loop on the status of your order with confirmation and tracking emails.
* Including Channel Islands
** Rest of the World deliveries includes Switzerland, Norway & Iceland. Any taxes or duty fees incurred to ship abroad are the responsibility of the customer and these costs cannot be reclaimed from Office.
*** Order before 5PM for Next Day UK delivery. Orders placed AFTER 5.01PM will be delivered on the following working day. Available on selected items only. Availability for Next Day delivery will be shown during checkout. Selected postcodes will not be eligible for Next Day delivery.
Unfortunately for various reasons we are unable to ship certain brands or products to particular locations outside of the UK. For more details, please click here .
You can also place your order online and collect from an OFFSPRING or OFFICE store using our Click & Collect service. Please click here for more details.
We now offer Next working Day Delivery so you can get your shoes faster than ever before!
Place your order before 9PM Monday to Thursday for Next Day Delivery.
Orders placed between Friday and 12.30pm on Sunday will be delivered on Monday. Some postcode exclusions may result in an additional working day for delivery. This will be advised at the checkout.
It's really simple, an order placed before 9pm will have the option to be sent out on Next Day Delivery. Once your order is placed and you've selected Next Day as a delivery option, your order will be security checked. All successful orders will be passed to our Dispatch Team who will pick and pack your item and get it all ready for collection by Parcelforce, our Next Day Courier. Next Day isn't available on some products and excludes ‘AB30,31,33-38,41-45,51-56,63, DD8-9, DD10, FK17-21, TD15 2, HS1-9, IV1-3, IV4-9, IV10-12, 15-20,30-32,36, IV13-14, IV21-28,IV40-56, KW16-17, PH30-44,49,50, ZE1-3, BFPO' postcodes. Jersey and Guernsey are also areas where Next Day Delivery isn't available.
Next Day delivery is available on orders placed by 9pm Monday to Thursday. Any orders placed after 9pm will be delivered the following working day (If you order Tuesday at 5.30pm, your item will be delivered on Thursday). Any orders placed on Friday, after 9pm, Saturday or Sunday will be delivered on Tuesday.
We've done everything possible to try and reduce the risk of this happening. If you have placed a multiple order and for whatever reason part of the order isn't available, we follow a simple process to keep you informed:
We've tried to make as much stock as possible available for Next Day delivery. The exceptions for this would be:
Once you are in the checkout stage of our site, you’ll be able to see which delivery options are available to you. It’s at this point you’ll be able to see if your item is available for Next Day delivery.
We double box all items over £70 that we send, you’ll see the ‘Comes Double Boxed’ logo on the product items to confirm this. On rare occasions items may not be double boxed due to the location they’ve been shipped from. This will change over time and we do everything to minimize the risk of damage in transit.
Orders shipped to certain locations will have Duty and Customs charges added to them at the point of entry to the delivery country. This isn’t a price we are able to advise on or take responsibility for. Your local Tax Office will be able to offer further advice on these charges.
You can have your item delivered to one of over 6500 CollectPlus convenience stores and pick up early until late at a time that suits you. Delivery is £3.50 or FREE* on full price products and your item will be ready to collect within 2-3 working days. You’ll be given a list of local CollectPlus points at the checkout stage to choose from.
Once your item is received into your chosen CollectPlus location, you’ll receive a ready to collect email and SMS to let you know. Your email and SMS will contain your unique collection barcode which will have to be shown when you collect. This can either be printed or shown on a smart phone or tablet.
To collect your item, you will also need one of the following forms of ID:
It’s no problem for someone else to collect your item, but they must have your unique collection barcode and your proof of ID.
Any items not collected within 10 days will be returned and a refund will be processed once this is received back to OFFICE. Please allow 5-7 days from the point of return for this to process.
For further information, please click here
At this time we are unable to delivery any orders to BFPO addresses or PO Box addresses. This is a service we will be looking to provide in the near future.
UK: Your items are sent by Yodel between the hours of 0700- 2100 Monday-Friday (excluding Bank Holidays). On receipt of the goods a signature will be required. If nobody is available at the address specified, Yodel will attempt to have the parcel signed for and left with a neighbour, a card will be left giving you the location of your goods.
International: Your items are sent by DPD. On receipt of your products a signature will be required.
OFFICE cannot guarantee that the sale and delivery of its goods to your particular country or location is allowed, so please take note of your own import restrictions before placing an order