Items purchased online can be returned to our Returns Team or to our High Street OFFSPRING stores, excluding concessions, within 28 days of delivery. All returned items must be unworn and in their original condition. To obtain a refund or exchange, proof of purchase must be provided for the item you wish to return. Items purchased on OFFSPRING.co.uk can be returned to our UK returns address via Yodel Store, through the post or courier service, or to our UK OFFSPRING stores, excluding concessions. Returns can take up to 10 days to be received and processed at our returns department. If you have not received your return confirmation within this timescale, please contact us no later than 10 days after the return was made, to allow us to look into this further. Items purchased in branch, can only be returned to one of our OFFSPRING stores, excluding concessions,in the original country of purchase.

• • Items purchased online can be returned to our Returns Team within 28 days of delivery.
• • All returned items must be unworn and in their original condition and packaging, in order for a refund or exchange to be processed. If this is not the case, we cannot guarantee your return will be accepted.
• • To obtain a refund or exchange, proof of purchase must be provided for the item you wish to return.
• • Items purchased on OFFSPRING.co.uk can be returned to our UK returns address via Yodel Store, through the post, or to our UK OFFSPRING stores, excluding concessions. If your local store is closed for any reason, the item must still be returned within 28 days through an alternative method.
• • Should you be posting your item, please ensure you use a tracked service as OFFSPRING aren’t responsible for any items lost in transit to us.
• • Items purchased in branch, can only be returned to one of our OFFSPRING stores, excluding concessions, in the original country of purchase.
• • Please note Insoles, Socks and Facemasks are excluded from returns for hygiene reasons.
• • Items purchased online can be returned to our Returns Team within 28 days of delivery.
• • Should you wish to return to our High Street OFFSPRING stores, excluding concessions, you will have 28 to do so.

If you need to return an item for any reason, it couldn't be easier with Yodel Store

Simply complete your returns form, wrap up your shoes, say your goodbyes and pop the Yodel Store label on the front of the packaging. You can drop your item off at any of the 6000 local stores offering Yodel Store services. If you use the Yodel Store label to return an item to the Warehouse we will charge you £2.95 for this service. To charge, we will refund you the full amount of your due refund, less £2.95, the cost of using Yodel Store. If you return your order in person to one of our stores you will not be charged £2.95. To find your nearest Yodel Store store, just click here.

You can print your label by clicking here.

Should you be a non UK customer or don’t have Yodel Store near you, please use your local postage service. We would always advise using some form of tracked service. You can send your footwear to:

OFFSPRING RETURNS
1-8 Moorfield Industrial Estate
Gatehead Road
Moorfield Industrial Estate
Kilmarnock
KA2 0BAk
Scotland<

Your item must be unworn and returned in its original condition and packaging, in order for a refund or exchange to be processed. If this is not the case, we cannot guarantee your return will be accepted. OFFSPRING aren't liable for your item while it is in transit back to us. All refunds and exchanges are processed within 10 working days of receiving the item back to our Returns Department. OFFSPRING will not be responsible for the cost of return. Returns can take up to 10 days to be received and processed at our returns department. If you have not received your return confirmation within this timescale, please contact us no later than 10 days after the return was made, providing full information including your tracking details, to allow us to look into this further. Please note, if this information is provided to us after 10 days, we might not be able to look into this further.

Should you believe your item has a fault, please refer to the below FAQ ‘What do I do if I think my item has a fault’

No problem at all. For a refund, you can pop along to your local store and they’ll be happy to process this for you. The order will be refunded in the currency you’ve originally paid with and will take 2-5 working days to show back to your original method of payment, however some banks may take up to 10 working days.

Should you require an exchange, there are two options available to you for this:

1. If the item you require as exchange is available in store, we will be able to refund you fully for your original order and then place a new sale. Please note that you will only be able to pay for the order in the currency of the country the store is in. Customers should be aware that the refund will take 2-5 working days, however some banks may take up to 10 working days. Please note the new sale will deduct from your account on the day of the sale.

2. We’ll be able to place an exchange for you and have the item delivered to you. This will be a 2-5 day service. Delivery time may be longer if having your item shipped outside the UK.

All items must be returned unworn, in their original packaging , within 28 days of receipt of your item.
 

Any customer purchasing goods online will have 14 days from the date of delivery to cancel their item (order). Customers will then have a further 14 days from this point to return the unworn items back to OFFSPRING. Standard delivery costs will be refunded within a maximum of 10 working days, this is usually carried out within 2-3 working days. We do suggest you contact us prior to return to inform your intent to cancel your agreement under the Consumer Contract Regulations. Full contact information can be found in the help section of our site.

If you need to return an item you’ve received from us, you’ll have 28 days to do this from the date you received your order. International customers are responsible for their own returns and which service they use. We suggest using a tracked service.

Items should be returned to the following address:

OFFSPRING RETURNS
1-8 Moorfield Industrial Estate
Gatehead Road
Moorfield Industrial Estate
Kilmarnock
KA2 0BA
Scotland

OFFSPRING are not liable for any returns until they are received back to the above address with proof of signature.

OFFSPRING does not process fees or charges related to importing of goods, and therefore are unable to support refunds of any duties or tax paid by you. Please contact your local tax office for assistance.