DELIVERY

NEXT DAY UK DELIVERY

We now offer Next working Day Delivery so you can get your shoes faster than ever before!

Place your order before 3PM Monday to Thursday for Next Day Deliver.

Orders placed before 3PM on a Friday will be delivered on the following Monday.




WHERE DO YOU SHIP TO AND WHAT ARE YOUR SHIPPING COSTS?

Our shipping costs are can be found below. All shipping costs are per order.

FREE UK standard delivery on full priced products. Excluding selected shoe laces & shoe care.


Where Delivery Cost Delivery Times (from order confirmation)
UK & N/I FREE on selected full price items, otherwise, £ 3.50 2-5 working days
UK & N/I*** £ 5.00 Next Day
ROI £ 5.00 5-7 working days
France / Germany / Italy and Spain £ 5.00 7-10 working days
Rest of European Union* £ 15.00 7-10 working days
Rest of the World** £ 25.00 7-10 working days
Australia £ 12.00 7-10 working days

You’ll be kept in the loop on the status of your order with confirmation and tracking emails.
* Including Channel Islands
** Rest of the World deliveries includes Switzerland, Norway & Iceland. Any taxes or duty fees incurred to ship abroad are the responsibility of the customer and these costs cannot be reclaimed from Office.
*** Order before 3PM for Next Day UK delivery. Orders placed AFTER 3PM will be delivered on the following working day. Available on selected items only. Availability for Next Day delivery will be shown during checkout. Selected postcodes will not be eligible for Next Day delivery.
We deliver to as many countries as we possibly can. Please click here for a fill list of our delivery locations.




HOW DOES NEXT DAY WORK?

It's really simple, an order placed before 3pm will have the option to be sent out on Next Day Delivery. Once your order is placed and you've selected Next Day as a delivery option, your order will be security checked. All successful orders will be passed to our Dispatch Team who will pick and pack your item and get it all ready for collection by Parcelforce, our Next Day Courier. Next Day isn't available on some products and excludes ‘AB30,31,33-38,41-45,51-56,63, DD8-9, DD10, FK17-21, TD15 2, HS1-9, IV1-3, IV4-9, IV10-12, 15-20,30-32,36, IV13-14, IV21-28,IV40-56, KW16-17, PH30-44,49,50, ZE1-3, BFPO' postcodes. Jersey and Guernsey are also areas where Next Day Delivery isn't available.



WHAT ARE YOUR LAST ORDER DATES FOR CHRISTMAS DELIVERY?

We always recommend ordering in as much time as possible for Christmas Delivery. Below are the last cut off dates for Christmas Delivery:

  • UK Standard – December 20th at 3pm
  • UK Next Day – December 23rd at 3pm
  • Republic of Ireland – December 17th at 3pm
  • International – December 16th at 3pm

Please double check all of your order and delivery details are correct as we will not be able to make any changes to the orders once you have submitted payment information.




WHAT ARE THE CUT OFF TIMES FOR NEXT DAY DELIVERY?

Next Day delivery is available on orders placed by 3pm Monday to Friday. Any orders placed after 3pm will be delivered the following working day (If you order Tuesday at 5.30pm, your item will be delivered on Thursday). Any orders placed on Friday, after 3pm, Saturday or Sunday will be delivered on Tuesday.




WHAT IF I PLACE AN ORDER FOR MORE THAN ONE ITEM BUT ONE ISN'T AVAILABLE FOR NEXT DAY DELIVERY?

We've done everything possible to try and reduce the risk of this happening. If you have placed a multiple order and for whatever reason part of the order isn't available, we follow a simple process to keep you informed:

  • Any available item will be sent Next Day and you'll receive your dispatch email for this.
  • Should an item become unavailable for Next Day, we'll email you to advise of this and have any remaining item that's available sent by standard delivery. You'll be emailed as soon as this is shipped and we'll also refund your postage costs.
  • Should the item no longer be available to ship, we'll send you an email to advise what we have been able to send and what we haven't. You won't be charged for any item that we haven't shipped and we'll also refund your postage.



WHY IS THERE AN ITEM ONLINE BUT I CAN'T SELECT NEXT DAY DELIVERY FOR IT?

We've tried to make as much stock as possible available for Next Day delivery. The exceptions for this would be:

  • If you live in one of the ‘AB30,31,33-38,41-45,51-56,63, DD8-9, DD10, FK17-21, TD15 2, HS1-9, IV1-3, IV4-9, IV10-12, 15-20,30-32,36, IV13-14, IV21-28,IV40-56, KW16-17, PH30-44,49,50, ZE1-3, BFPO' excluded postcode areas. Jersey and Guernsey are also areas where Next Day Delivery isn't available.
  • If the item is only available for shipping from a store location.
  • If your delivery location is out with the UK.



HOW WILL I KNOW IF AN ITEM IS AVAILABLE FOR NEXT DAY DELIVERY?

Once you are in the checkout stage of our site, you’ll be able to see which delivery options are available to you. It’s at this point you’ll be able to see if your item is available for Next Day delivery.






WILL I NEED TO PAY DUTY ON MY DELIVERY?

Orders shipped to certain locations will have Duty and Customs charges added to them at the point of entry to the delivery country. This isn’t a price we are able to advise on or take responsibility for. Your local Tax Office will be able to offer further advice on these charges.




DO YOU DELIVER TO MY COUNTRY?

We deliver to as many countries as we possibly can. Please click here for a fill list of our delivery locations.




DO YOU DELIVER TO BPFO OR PO BOX ADDRESSES?

At this time we are unable to delivery any orders to BFPO addresses or PO Box addresses. This is a service we will be looking to provide in the near future.




HOW WILL MY ORDER BE DELIVERED?

UK: Your items are sent by Yodel between the hours of 0700- 2100 Monday-Friday (excluding Bank Holidays). On receipt of the goods a signature will be required. If nobody is available at the address specified, Yodel will attempt to have the parcel signed for and left with a neighbour, a card will be left giving you the location of your goods.

International: Your items are sent by DPD. On receipt of your products a signature will be required.

OFFICE cannot guarantee that the sale and delivery of its goods to your particular country or location is allowed, so please take note of your own import restrictions before placing an order