To search start typing

Terms & Conditions

 

By using the OFFSPRING website, you accept our Terms and Conditions and Privacy Policy. We reserve the right to change these Terms and Conditions from time to time and we advise you to read through them each time you use the site.

You must be over 18 years old to buy goods from this site. If you are under 18, you can only use this site with the involvement of a parent or guardian.


ABOUT OFFSPRING

In these terms and conditions, we, us and our, refer to OFFSPRING part of OFFICE Limited, registered in England & Wales.

Our registered office is
Office Holdings LTD
Classic House,
Martha's Buildings,
180 Old Street,
London EC1V 9BP

Our company registration number is 1764341
Our VAT registration number is 340010335


20% OFF with code BLACKOUT

This offer has ended.


Extra 20% off Sale

This offer has now ended.


PROMOTION CODES

You can redeem Promotion codes by entering them in the supplied field at checkout and then click the 'apply code' button.

Where you use a valid promotion code, the following additional terms and conditions apply on the discounts:

  • Promotion codes will only be available within the conditions stated in the offer.
  • Promotion codes are only valid until the date published.
  • Promotion codes are only redeemable for purchases made on this website (OFFSPRING.co.uk).
  • Promotion codes are not refundable.
  • Only one Promotion codes may be used per customer per transaction.
  • We reserve the right to end any Promotion codes at any time including prior to the advertised end date without notice.

GUARANTEE

Any customer purchasing goods online will have 14 days from the date of delivery to cancel their item. Customers will also have an additional 14 days from this point to return the unworn item back to OFFSPRING. When returning, please note your intention to exercise your rights under the Consumer Contract Regulations. Standard delivery costs will be refunded if OFFSPRING are informed of your intent to return within 14 days of delivery, and then sent back to OFFSPRING within the next 14 days from this point.


DELIVERY TIMESCALE

We will always do our best to have your order with you on the specified date / time. However, unforeseen circumstances can arise that are outwith the control of OFFSPRING, the courier, or both which may cause a delay. Although we will do everything to prevent this happening, it may not always be possible. With this in mind, any delivery timescales should be taken as a guideline and not a guarantee of delivery date. We will make contact with you as soon as we are made aware of any delay to your order.


DAMAGED OR DEFECTIVE GOODS

If you receive an item that is damaged or defective, we will either replace the goods free of charge or refund to you the price of the goods as required. Simply return the goods to us with a proof of purchase.


COMPLAINT RESOLUTION

In the event that you have a complaint regarding a product or service purchased from OFFSPRING please contact us at help@offspring.co.uk

In the unlikely event that our Customer Service team are unable to resolve your complaint, and you are still not satisfied following the conclusion of our complaints handling procedure you may refer your complaint to The Retail Ombudsman which is a certified Alternative Dispute Resolution Provider. We will respond to any complaint referred to us by them.

The Retail Ombudsman
33 floor Euston Towers
286 Euston Road
London
NW1 3DP

Email: enquiries@theretailombudsman.org.uk – Web: www.theretailombudsman.org.uk
Tel: 0203 137 8268

Alternatively, if your complaint is regarding goods or services purchased from OFFSPRING and you are not satisfied with the resolution we have provided, the EU Online Dispute Resolution platform is available at www.ec.europa.eu/consumers/odr

Please note that following submission of your complaint on the EU platform you will be directed to The Retail Ombudsman. You may therefore refer your complaint directly to them.


RETURNS POLICY

You may choose to return any items purchased online to the address below or to any OFFSPRING store (excluding concessions). Don't forget to send or bring your invoices along.

OFFSPRING RETURNS DEPARTMENT
Loading Bay 1-8
Gatehead Road
Moorfield Industrial Estate
Kilmarnock
KA2 0BA

You can return any item for an exchange or refund within 28 days if you are not completely satisfied with it. Returned items must be returned to us unworn and in the original condition you received it from us and accompanied by the invoice. We will assume your order is cancelled and we will refund the full amount to you or give you an exchange as required. If you would rather have replacement goods, OFFSPRING can arrange for delivery to you; this constitutes a separate contract between you and OFFSPRING.

We advise you to send your shoes back via a recorded post service and get a proof of postage as we cannot be held liable for any goods lost in transit to us. The items are your responsibility until they reach our warehouse or shops. This will ensure that you will receive a full refund even if your goods are mislaid in the post.

Please don't forget to complete your returns form and details of the refund or exchange you require. Once your goods are accepted back into stock you will be issued with an exchange or refund. We can only refund the card originally used for payment. Please tell us why you are returning your item(s) to help us to improve our service and goods in the future.

We'll refund the delivery charge on unwanted goods where you notify us, other than by telephone, within 14 days of your intention to cancel. If notification is received later than 14 days after receipt, then we'll refund the delivery charge only if the goods are damaged, faulty or incorrect. On returned goods we will refund the amount paid.

Alternatively, if you wish to return or exchange your shoes you can take them, with your invoice, into any OFFSPRING store (excluding concessions), where we will be happy to accept the goods. Please be aware that your refund will not be processed in store as your information will be forwarded to the relevant department. This process may take up to 8-10 working days.

If items are exchanged in store, please be aware that our store policy will apply. The exchanged items are non refundable and you will have 28 days to exchange or claim a credit note. We will accept items not worn, used or damaged.


ORDER ACCEPTANCE AND CONTRACT

We send you a confirmation email within 24 hours of your order being placed to confirm receipt of your order. Orders placed by you are an offer to purchase and will be accepted by us, subject to stock availability. Once you have received your confirmation email, we can't change the details of the order (product, quantities or delivery address). Please ensure you review all your details before you complete the checkout process. Please contact us at help@offspring.co.uk.

There is a delay between the time when the order is placed and the time when the order is accepted and the order confirmation email is not a guarantee of stock availability. On occasion the stock position relating to particular items may change. If an item is not in stock at the time of processing your order, we will let you know as soon after the order has been placed as possible and you will not be charged for the out of stock item(s).

The contract for the sale of the goods will be formed when we send an e-mail confirmation to you that we've dispatched the product to you at the address you provide us with. Acceptance will be complete at the time that we send this email to you. Any products on the same order which we have not been confirmed in the confirmation email do not form part of that contract. At the point of dispatch your card will be debited for the items that have been shipped. If your order has already been dispatched, we can no longer cancel it but you can return it within 28 days of purchase. Please have a look at our Returns policy for details of how to return goods to us.

To securely receive payments over the internet, we use Secure Sockets Layer (SSL) technology to protect your personal information and payment details. We take security seriously and have put in place appropriate physical, electronic and managerial procedures to safeguard the information we collect. This website, its content and any contracts arisen out of it are governed by and in accordance with English law. All contracts are conducted in English and by entering into a contract both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.

We welcome orders from most overseas addresses and all BFPO addresses in the UK. Orders must be paid for by Visa (except Visa Electron), Mastercard, Maestro, Switch, and American Express. Local import duties may be payable on receipt. Customers will be responsible for re-claiming any VAT. Please note however that this site and its contents do not form an agreement between OFFSPRING and a customer in a jurisdiction in which the products offered for sale would go against any local, regional or national laws. If you know that it would be illegal for us to sell our products in your country, please do not order items from our site as we cannot be held responsible.

OFFSPRING reserves the right to refuse any order.


QUANTITY RESTRICTIONS & BULK BUYING

Selected products are limited to one purchase (pair) per customer. This is stated clearly in the product description.

Any customers placing more than one order or placing an order for more than one unit of these restricted products will have their orders cancelled.

Should we suspect customers are buying items in bulk, and not for personal use, these orders may be cancelled. OFFSPRING have the right to cancel any items they feel are being purchased for re-sell or wholesale.


DELIVERY

Please note: On receipt of the goods a signature will be required.

We will notify you of the expected date of delivery when your items are on their way and do our best to deliver the goods to you by that date to the address that you specify for delivery. Please take care when entering your details as we cannot accept liability for non delivery of items as a result of incorrect information entered by yourself. In the event that you are not available to receive the goods at the point when they were delivered, you will be responsible for making arrangements to receive the goods if they are held at the post office or the delivery company's depot.

You will not be charged until the goods leave the warehouse and we will only charge you postage once per order, even if we send you more than one parcel. We will try to meet any date stated for delivery, but the dates are not guaranteed. Occasionally it may become necessary for us to cancel your order before delivery. We will let you know as soon as we can that this has happened and you will not be charged.

Delivery charges are:
UK mainland* = £3.50
Northern Ireland = £7.50
Southern Ireland = £9
Western Europe** = £15
Rest of the World*** = £25

* Including the Hebrides, Shetland and Orkney
** Including Channel Islands
*** Rest of the World deliveries includes Switzerland, Norway, Croatia, Serbia & Iceland due to the high customs charge. Any taxes or duty fees incurred to ship abroad are the responsibility of the customer and these costs cannot be reclaimed from OFFSPRING.
Due to various problems with overseas shipping, we do not send orders to the following destinations: Africa, Russia, and Malaysia. We reserve the right to add/remove from this list at any time.

Delivery timeframes:

The timings below are given as reference and deliveries might take a little longer during sale and other busy periods. If your order has not arrived in the time specified, please email our team at help@offspring.co.uk.

Standard Delivery UK: We aim to dispatch your order within a maximum of 5 working days, but please allow up to 7 working days from confirmation of order for delivery, especially during the Olympics. We'll email you to let you know how the delivery is going.
Delivery to Northern Ireland: Deliveries usually take 2 – 5 working days, but may take up to 7 working days and will be delivered by a local courier.
Delivery to Eire: Deliveries usually take 2 – 6 working days, but may take up to 8 working days and will be delivered by a local courier.
Delivery to EU countries: Deliveries usually take 2 - 6 working days, but may take up to 8 working days and will be delivered by a local courier.
Delivery to Rest of World: Deliveries usually take 6 - 10 working days, but may take up to 12 working days and will be delivered by a local courier.

Delivery company:
UK: Your items are sent by Home Delivery Network between the hours of 0700-2100 Monday-Friday (excluding Bank Holidays). On receipt of the goods a signature will be required. If nobody is available at the address specified, HDNL will attempt to have the parcel signed for and left with a neighbour, a card will be left giving you the location of your goods.
International: Your items are sent by DPD. On receipt of your products a signature will be required.

OFFSPRING cannot guarantee that the sale and delivery of its goods to your particular country or location is allowed, so please take note of your own import restrictions before placing an order.


WHERE DOES OFFSPRING NOT SHIP TO?

Due to various problems with overseas shipping, we do not send orders to the following destinations: Africa, Russia, and Malaysia. We also do not deliver to PO Box Addresses. We reserve the right to add/remove from this list at any time.


ABOUT THE OFFSPRING WEBSITE

INTELLECTUAL PROPERTY RIGHTS

All materials, including images, illustrations, designs, site layout, photographs, written and other text or script that are part of this site together with all software compilations, underlying source code and software in the site are protected by copyright, trade mark, design right and/or other worldwide intellectual property rights and are owned or controlled by or licensed to OFFSPRING. Any use of this website or its contents, including copying or storing it, in part or in whole, other than for your own lawful, personal, non-commercial use is prohibited without the prior permission of OFFSPRING. You may not reproduce, publish, transmit, publicly perform, distribute, display, modify, adapt, bundle, alter, create derivative works of the site, sell or participate in any sale of or exploit in any way, any of the contents, the site, or any related software in whole or in part without our express prior written permission.


ACCURACY OF CONTENT

To the extent permitted by law, OFFSPRING gives no warranties in relation to the website, in particular with limitation, any warranties regarding the accuracy of descriptions and illustrations of items in the website.

If we discover an error in the price or description of an item you have ordered (it happens!), we may cancel your order at any time up to the point we send the item(s) to you. We will contact you where we become aware of an error and ask you whether you wish to continue with your order at the correct price or cancel it. If we do cancel your order you will receive a full refund of any charges paid in advance.

We continually update our online store. From time to time our retail stores may run special local promotions (which may not be available on our website) or we may offer special promotions online that are not available in the retail stores. For these reasons you may sometimes find that products on our Web site are priced differently to those in our stores. Some website promotions may not be available to customers in particular jurisdictions.


PRICES AND PROMOTIONS

Prices are as set out on the website and include VAT at the current rate but exclusive of delivery charges. We reserve the right to alter prices at any time.

If we discover an error in the price or description of an item you have ordered (it happens!), we may cancel your order at any time up to the point we send the item(s) to you. We will contact you where we become aware of an error and ask you whether you wish to continue with your order at the correct price or cancel it. If we do cancel your order you will receive a full refund of any charges paid in advance.

We continually update our online store. From time to time our retail stores may run special local promotions (which may not be available on our website) or we may offer special promotions online that are not available in the retail stores. For these reasons you may sometimes find that products on our Web site are priced differently to those in our stores. Some website promotions may not be available to customers in particular jurisdictions.


DAMAGE TO YOUR COMPUTER

We do our best to keep our site up to date but cannot guarantee that the site and its contents are completely free of technical errors, viruses or anything else that may have a harmful effect on your computer or any technology. By using the site, you acknowledge that you assume full responsibility for all costs associated with any necessary servicing or repairs of any equipment that you use in connection with the OFFSPRING site. Of course, this statement does not affect your statutory rights as a customer.


LIMITATION OF LIABILITY

To the extent permitted by law, OFFSPRING will have no liability to you in contract, tort (including negligence) or otherwise for any loss (including loss of profit), cost or damage (whether indirect, consequential, or otherwise) suffered as a result of your use of the website or from use of information passed through the website, even if we are aware of the possibility of such loss. Additionally, we shall also not be liable to you for a breach of these terms and conditions or a failure to perform if the delay or failure is due to a cause beyond our reasonable control.

OFFSPRING's total liability for any claim howsoever arising shall not exceed the price paid for the goods supplied by OFFSPRING to the customer, together with any postage costs incurred. We do not however exclude or limit our liability in respect of death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation.


ACCOUNT SECURITY

You must use the site for lawful purposes only. By registering with us you recognise that you are responsible for all access made to the site using the log in details that you provide us with. It is your responsibility that you ensure that all information with regards to your account is kept confidential. We shall not accept responsibility for any loss or damage as a result of you not keeping all such information confidential.


MESSAGES DISCLAIMER

You must not submit any messages to the site that are defamatory, offensive, menacing, abusive, obscene, racist, or likely to cause nuisance, offence or embarrassment, damage or inconvenience to either us or our customers, or are in any other way objectionable or illegal. We retain the right to reject any order you may place and remove any such comments placed by you.


SUSPENSION OF SITE

We reserve the right to suspend your use of the website at any time to perform essential maintenance, change details and to remove any inaccurate or unauthorised material, and also to terminate your use of the website if you breach any of these terms and conditions. OFFSPRING will also do its best to allow you uninterrupted access to the site 24 hours per day, but access may be suspended, restricted or terminated at any time.


JURISDICTION OF SITE

This website, its content and any contracts arising out of it are governed by and construed in accordance with English law. By entering into a contract with OFFSPRING you agree to submit to the exclusive jurisdiction of the courts of England and Wales.


CONTACT US

If you have any questions, please feel free to contact us by email at: help@offspring.co.uk