Contact us
UK - 0330 1001906
Rep.Ireland - 1800 827750
Intern. - 004415 63557381
email: help@offspring.co.uk
twitter: @OFFSPRINGHelp
Our Customer Service team are available to talk to you at the below times:
Monday to Thurs – 9am to 7pm - Friday – 9am to 6pm - Saturday – 9am to 4.30pm and Sunday – 9am to 4.30pm (Live Chat, Social and Email)
Christmas Eve: 9am – 3pm
Christmas Day: Closed
Boxing Day: 11am to 3pm
New Years Eve: 9am to 3pm
New Years Day: Closed
2nd January: 11am to 4pm
Rep.Ireland - 1800 827750
Intern. - 004415 63557381
email: help@offspring.co.uk
twitter: @OFFSPRINGHelp
Our Customer Service team are available to talk to you at the below times:
Monday to Thurs – 9am to 7pm - Friday – 9am to 6pm - Saturday – 9am to 4.30pm and Sunday – 9am to 4.30pm (Live Chat, Social and Email)
Christmas Eve: 9am – 3pm
Christmas Day: Closed
Boxing Day: 11am to 3pm
New Years Eve: 9am to 3pm
New Years Day: Closed
2nd January: 11am to 4pm
Get It In Time For Christmas
We cannot completely guarantee that your order will be delivered in time for Christmas. However, we will do our very best to get your order to you in time for Christmas providing it is placed before the cut off dates below.
| Delivery Service: | Order By: | Price: |
| Next Working Day UK & NI Parcelforce | Monday 23rd December by 4pm | £5.00 |
| Saturday & Sunday UK & NI Parcelforce | Saturday 21st December by 3pm | £6.00 & £7.00 |
| Standard Delivery UK & NI YODEL | Wednesday 18th December by 4pm | £3.50 |
| Click & Collect UK | Wednesday 18th Decemberby 4pm | FREE |
| CollectPlus Delivery | Wednesday 18th December by 4pm | £3.50 OR FREE* on full price items |
| International Standard & International Express DPD | Europe - 16th December by 5pm Rest of World – 11th December by 5pm | Delivery costs depend on country |
For further details on delivery options click here.
Store opening times
For our store finder and Christmas opening hours please, click here.
Having a change of heart?
STORESWe will be accepting returns up to and including 13th January 2020 on full price items purchased between 19th November 2019 and 13th December 2019. We will be happy to offer a refund, exchange or gift card on full price items returned to us in original condition and accompanied by proof of purchase. Should the item purchased be a Sale item, we are happy to offer an exchange or Gift Card within the same timeframe. Unfortunately OFFICE stores will not be able to accept returns or exchanges on 26th or 27th December 2019.
ONLINE
Any items purchased on our website between 19th November 2019 and 23rd December 2019 will have up to and including the 13th January 2020 to be returned to us in their original, unworn condition. Items must be accompanied by valid proof of purchase.
Get It In Time For Christmas
We cannot completely guarantee that your order will be delivered in time for Christmas. However, we will do our very best to get your order to you in time for Christmas providing it is placed before the cut off dates below.
| Delivery Service: | Order By: | Price: |
| Next Working Day UK & NI Parcelforce | Friday 21st December by 3pm | £5.00 |
| Saturday & Sunday UK & NI Parcelforce | Friday 21st December by 3pm | £6.00 & £7.00 |
| Standard Delivery UK & NI YODEL | Tuesday 18th December | £3.50 OR FREE* on full price items |
| Click & Collect UK | Tuesday 18th December | FREE |
| Click & Collect (UK, ROI, Germany) | Monday 17th December | FREE |
| CollectPlus Delivery | Tuesday 18th December | £3.50 OR FREE* on full price items |
| International Europe | Monday 17th December | Country Dependent, find out more |
| International Worldwide | Tuesday 11th December | Country Dependent, find out more |
For further details on delivery options click here.
Store opening times
For our store finder and Christmas opening hours please, click here.
Having a change of heart?
STORESWe will be accepting returns up to and including 13th January 2019 on full price items purchased between 19th November 2018 and 13th December 2018. We will be happy to offer a refund, exchange or gift card on full price items returned to us in original condition and accompanied by proof of purchase. Should the item purchased be a Sale item, we are happy to offer an exchange or Gift Card within the same timeframe. Unfortunately OFFICE stores will not be able to accept returns or exchanges on 26th or 27th December 2018.
ONLINE
Any items purchased on our website between 19th November 2018 and 23rd December 2018 will have up to and including the 13th January 2019 to be returned to us in their original, unworn condition. Items must be accompanied by valid proof of purchase.
