CONTACT US
Click here to contact our Customer Service team
Our Customer Service opening hours are:
Monday to Friday – 8am - 6:30pm & Saturday – 8:30am - 4:30pm (Live Chat, Social and Email)
Our Customer Service opening hours are:
Monday to Friday – 8am - 6:30pm & Saturday – 8:30am - 4:30pm (Live Chat, Social and Email)
Get It In Time For Christmas
Place your order before the cut off dates below to receive your order in time for Christmas.
| Delivery Service: | Order By: | Price: |
| Next Working Day UK & NI Yodel | Thursday 23rd December by 4pm | £5.99 |
| Standard Delivery UK & NI YODEL | Monday 20th December by 11:30pm | £3.99 |
| Click & Collect to Store | Monday 20th December by 5:30pm | FREE |
| CollectPlus Delivery | Monday 20th December by 11:30pm | £3.99 |
| International Standard & International Express DPD | Thursday 8th December by 4pm | Delivery costs depend on country |
| ROI | Sunday 19th December by 11:30pm | £6.00 |
| International German Standard & International Express DPD | Wednesday 15th December by 11:30pm | Express £7.50 Standard £6.00 |
For further details on delivery options click here.
Store opening times
For our store finder with click & collect opening hours please, click here.
HAVING A CHANGE OF HEART?
ONLINEAny items purchased on our website between 3rd of November 2021 and 24th of December 2021 will have up to and including the 21st of January 2022 to be returned to us in their original, unworn condition. Items must be accompanied by valid proof of purchase. Any items purchased after the 24th of December, will fall within our standard online returns policy.
STORES
Any items purchased in our store between 3rd of November 2021 and 24th of December 2021 will have up to and including the 21st of January 2022 to be returned to us in their original, unworn condition. Items must be accompanied by valid proof of purchase. We will be happy to offer a refund, exchange or gift card on full price items. Should the item purchased be a sale item, we are happy to offer an exchange or gift card. Any items purchased after the 24th of December, will fall within our standard store returns policy.
GERMAN STORES
Any items purchased in our store between 3rd of November 2021 and 24th of December 2021 will have up to and including the 21st of January 2022 to be returned to us in their original, unworn condition. Items must be accompanied by valid proof of purchase. We will be happy to offer a refund, exchange or gift card on full price items. Sale or discounted items purchased in our store, cannot be returned for a refund or exchange. Any items purchased after the 24th of December, will fall within our standard store returns policy.
Get It In Time For Christmas
Place your order before the cut off dates below to receive your order in time for Christmas.
| Delivery Service: | Order By: | Price: |
| Next Working Day UK & NI Yodel | Thursday 23rd December by 4pm | £5.99 |
| Standard Delivery UK & NI YODEL | Monday 20th December by 11:30pm | £3.99 OR FREE* on full price orders over £30 |
| Click & Collect to Store | Monday 20th December by 5:30pm | FREE |
| CollectPlus Delivery | Monday 20th December by 11:30pm | £3.99 OR FREE* on full price orders over £30 |
| International Standard & International Express DPD | Thursday 8th December by 4pm | Delivery costs depend on country |
| ROI | Sunday 19th December by 11:30pm | £6.00 |
| International German Standard & International Express DPD | Wednesday 15th December by 11:30pm | Express £7.50 Standard £6.00 |
For further details on delivery options click here.
Store opening times
For our store finder with click & collect opening hours please, click here.
HAVING A CHANGE OF HEART?
ONLINEAny items purchased on our website between 17th November 2020 and 23rd December 2020 will have up to and including 23rd January 2021 to be returned to us in their original, unworn condition. Items must be accompanied by valid proof of purchase. Any items purchased from the 24th of December onwards, will fall within our standard returns policy.
STORES
We will be accepting returns up to and including 17th January 2021 on full price items purchased between 16th November 2020 and 17th December 2020. We will be happy to offer a refund, exchange or gift card on full price items returned to us in original condition and accompanied by proof of purchase. Should the item purchased be a sale item, we are happy to offer an exchange or Gift Card. During the Christmas period we will not be accepting returns or exchanges on 26th or 27th December 2020. Any items purchased from the 18th of December onwards, will fall within our standard returns policy.
GERMAN STORES
We will be accepting returns up to and including 17th January 2021 on full price items purchased between 16th November 2020 and 17th December 2020. We will be happy to offer a refund, exchange or gift card on items returned to us in original condition and accompanied by proof of purchase. During the Christmas period we will not be accepting returns or exchanges 27th December 2020. Any items purchased from the 18th of December onwards, will fall within our standard returns policy.