To search start typing
To make things a little easier during this difficult period we have adjusted our returns timelines.
No problem at all. Items purchased online can be taken to any of our stores, once reopened, excluding concessions, with your relevant invoice. The store will be happy to accept the footwear back should it be unworn and in the original selling condition within 30 days of the store reopening. We’ll update our site to let you know when each store has opened again. Your return will then be processed to your original method of payment. This refund can take between 3 to 10 working days to show back on your original method of payment. You will not be required to show the credit / debit card used online but will require your invoice for your refund to be processed.
No problem at all. For a refund, you can pop along to your local store
and they’ll be happy to process this for you. The order will be refunded
in the currency you’ve originally paid with and will take 2-3 working
days to show back to your original method of payment.
Should you require an exchange, there are two options available to you for this:
1 – If the item you require as exchange is available in store, we will be able to refund you fully for your original order and then place a new sale. Please note that you will only be able to pay for the order in the currency of the country the store is in. Customers should be aware that the refund will take 2-3 working days but the new sale will deduct from your account on the day of the sale.2 – We’ll be able to place an exchange for you and have the item delivered to you. This will be a 2-5 day service. Delivery time may be longer if having your item shipped outside the UK. All items must be returned unworn, in their original packaging , within 28 days of receipt of your item.
We sure do, Collect+ is a great way to return your online order
If your order contained a Collect+ form simply complete your returns form, which will be enclosed with your order, wrap your item and put the Collect+ returns label, also included with your order, onto the front of your package. All you then have to do is visit one of the Collect+ stores, drop your item and collect your receipt. It couldn't be easier.
If you use the CollectPlus label included in your order to return an item to the Warehouse we will charge you £2.50 for this service. To charge, we will refund you the full amount of your due refund, less £2.50, the cost of using CollectPlus. If you return your order in person to one of our stores you will not be charged £2.50.If you haven't received a Collect+ label, you can print your own label here
Any customer purchasing goods online will have 14 days from the date of delivery to cancel their item (order). Customers will then have a further 14 days from this point to return the unworn items back to OFFSPRING. Standard delivery costs will be refunded within a maximum of 10 working days, this is usually carried out within 2-3 working days. We do suggest you contact us prior to return to inform your intent to cancel your agreement under the Consumer Contract Regulations. Full contact information can be found in the help section of our site.
If you need to return an item you’ve received from us, you’ll have 28 days to do this from the date you received your order. International customers are responsible for their own returns and which service they use. We suggest using a tracked service.
Items should be returned to the following address:
1-8 Moorfield Industrial Estate
Moorfield Industrial Estate
OFFSPRING are not liable for any returns until they are received back to the above address with proof of signature.
Unfortunately not, all items purchased in store can only be returned to a store. You can see our Store Returns Policy here
We're really sorry you didn't get a Returns Form with your item. You can download and complete this here. We've made it as simple as possible to return with OFFSPRING and further returns information can be found on this page.
We hope you love your purchase, however, if you’ve changed your mind, we’re happy to accept full price items back within 30 days of our stores reopening. We’ll advise when this is online. You’ll also have 14 days of purchase from our stores reopening to return any sale item you’ve purchased for an exchange or gift card. All items must be unworn, in re-sellable condition and returned in the original packaging with valid proof of purchase. Full price items will receive a refund, exchange or gift card, whichever you prefer. For sale items, we’re happy to offer a gift card or exchange. Items can only be returned in the country they were originally purchased. This is in addition to and does not affect your statutory rights.
Once your item has been received back to our Returns Department, a refund or exchange will be processed within 1-3 working days. During sale periods, this may take up to 5 working days. You'll be notified by email when your refund or exchange has been processed.