Any items purchased on our website between 17th November 2020 and 23rd December 2020 will have up to and including 23rd January 2021 to be returned to us in their original, unworn condition. Items must be accompanied by valid proof of purchase. Any items purchased from the 24th of December onwards, will fall within our standard returns policy.
We will be accepting returns up to and including 17th January 2021 on full price items purchased between 16th November 2020 and 17th December 2020. We will be happy to offer a refund, exchange or gift card on full price items returned to us in original condition and accompanied by proof of purchase. Should the item purchased be a sale item, we are happy to offer an exchange or Gift Card. During the Christmas period we will not be accepting returns or exchanges on 26th or 27th December 2020. Any items purchased from the 18th of December onwards, will fall within our standard returns policy.
Items purchased online can be returned to our Returns Team or to our High Street stores, excluding concessions, within 28 days of delivery. All returned items must be unworn and in their original condition. To obtain a refund or exchange, proof of purchase must be provided for the item you wish to return. Items purchased on OFFSPRING.co.uk can be returned to our UK returns address via CollectPlus, through the post or courier service, or to our UK stores, excluding concessions. Items purchased in branch, can only be returned to one of our stores, excluding concessions, in the original country of purchase.
No problem at all. Items purchased online can be taken to any of our stores, excluding concessions, with your relevant invoice. The store will be happy to accept the footwear back should it be unworn and in the original selling condition within 28 days of delivery to you. If your local store is closed for any reason, the item must still be returned within 28 days through an alternative method. Please note socks, insoles and facemasks are excluded from returns for hygiene reasons. Your return will then be processed to your original method of payment. This refund can take between 3 to 10 working days to show back on your original method of payment. You will not be required to show the credit / debit card used online but will require your invoice for your refund to be processed. Please note that only standard delivery costs will be refunded. For international returns, OFFSPRING will not refund any taxes and fees levied by customs and tax authorities and you are responsible for obtaining any refund from your local tax authority. Therefore, we suggest that customers return international orders direct to our Kilmarnock warehouse so that customers can obtain the correct receipts from their local postal service, to present to their local tax authority if they intend to reclaim import duties.
No problem at all. For a refund, you can pop along to your local store
and they’ll be happy to process this for you. The order will be refunded
in the currency you’ve originally paid with and will take 2-3 working
days to show back to your original method of payment.
Should you require an exchange, there are two options available to you for this:
1 – If the item you require as exchange is available in store, we will be able to refund you fully for your original order and then place a new sale. Please note that you will only be able to pay for the order in the currency of the country the store is in. Customers should be aware that the refund will take 2-3 working days but the new sale will deduct from your account on the day of the sale.2 – We’ll be able to place an exchange for you and have the item delivered to you. This will be a 2-5 day service. Delivery time may be longer if having your item shipped outside the UK. All items must be returned unworn, in their original packaging , within 28 days of receipt of your item.
We sure do, Collect+ is a great way to return your online order
Simply complete a Collect+ returns form (which you can find here) wrap your item and put the Collect+ returns label, onto the front of your package. All you then have to do is visit one of the Collect+ stores, drop your item and collect your receipt. It couldn't be easier.
If you use the CollectPlus label to return an item to the Warehouse we will charge you £2.50 for this service. To charge, we will refund you the full amount of your due refund, less £2.50, the cost of using CollectPlus. If you return your order in person to one of our stores you will not be charged £2.50. OFFSPRING will not be responsible for the cost of return.
Any customer purchasing goods online will have 14 days from the date of delivery to cancel their item (order). Customers will then have a further 14 days from this point to return the unworn items back to OFFSPRING. Standard delivery costs will be refunded within a maximum of 10 working days, this is usually carried out within 2-3 working days. We do suggest you contact us prior to return to inform your intent to cancel your agreement under the Consumer Contract Regulations. Full contact information can be found in the help section of our site.
If you need to return an item you’ve received from us, you’ll have 28 days to do this from the date you received your order. International customers are responsible for their own returns and which service they use. We suggest using a tracked service.
Items should be returned to the following address:
1-8 Moorfield Industrial Estate
Moorfield Industrial Estate
OFFSPRING are not liable for any returns until they are received back to the above address with proof of signature.
OFFSPRING does not process fees or charges related to importing of goods, and therefore are unable to support refunds of any duties or tax paid by you. Please contact your local tax office for assistance.
Unfortunately not, all items purchased in store can only be returned to a store. You can see our Store Returns Policy here
We're really sorry you didn't get a Returns Form with your item. You can download and complete this here. We've made it as simple as possible to return with OFFSPRING and further returns information can be found on this page.
We hope you love your purchase, however, if you’ve changed your mind, we’re happy to accept full price items back within 30 days. We’ll advise when this is online. You’ll also have 14 days to return any sale item you’ve purchased for an exchange or gift card. All items must be unworn, in re-sellable condition and returned in the original packaging with valid proof of purchase. Full price items will receive a refund, exchange or gift card, whichever you prefer. For sale items, we’re happy to offer a gift card or exchange. Please note socks, insoles and facemasks are excluded from returns for hygiene reasons. Items can only be returned in the country they were originally purchased. This is in addition to and does not affect your statutory rights.
Once your item has been received back to our Returns Department, a refund or exchange will be processed up to 10 working days. During sale periods, this may take up to 7 working days. You'll be notified by email when your refund or exchange has been processed.