Delivery

WHERE DO YOU SHIP TO AND WHAT ARE YOUR SHIPPING COSTS?

Our shipping costs are can be found below. All shipping costs are per order.

Delivery Options Costs Cut off time Delivery Times
Delivery Options, Cost, Cut Off Time & Delivery Times
Next Day UK & NI Yodel £5.99 Order up to 8:30PM Delivery between 8am-8pm, Mon & Fri
PRICE
£5.99

DELIVERY

You’ll be able to use our delivery table below to determine when your Next Day order will be delivered. Yodel will deliver Next Day items between 8am and 8pm, Monday to Friday.

ITEMS NOT AVAILABLE FOR NEXT DAY DELIVERY

Not all stock is available for Next Day delivery due to not being located in one of our main warehouses. Should Next Day not be showing as a delivery option at checkout, this will be the reason. Some postcode exclusions apply also, this will be mentioned as you checkout.

*Certain stock is only available on Next Day Delivery up to 5pm and will not show as available after this point.

BANK & PUBLIC HOLIDAYS

Next Day will not be available as a delivery option during these times

Order DayOrder TimeDelivery Day
MondayBefore 8:30pmTuesday
MondayAfter 8:30pmWednesday
TuesdayBefore 8:30pmWednesday
TuesdayAfter 8:30pmThursday
WednesdayBefore 8:30pmThursday
WednesdayAfter 8:30pmFriday
ThursdayBefore 8:30pm Friday
ThursdayAfter 8:30pmSaturday
Friday Before 5pm Saturday
Friday After 5pmMonday
SaturdayBefore 5pmMonday
SaturdayAfter 5pmMonday
SundayBefore 12.30pm Monday
SundayAfter 12.30pmTuesday
Standard Delivery UK & NI YODEL inc Channel Islands £3.99 3-5 Working Days Delivery between 8am-8pm, Mon-Fri
PRICE
£3.99

DELIVERY

Our Standard service is operated by Yodel. Delivery times are between 8am and 8pm Monday to Friday. Orders will take up to 3-5 Working Days. During peak times we will do our very best to have your item with you within this timescale, however this could reach 7 Working Days. Collection and deliveries will not occur during UK Bank and Public holidays. Email and SMS tracking alerts will be sent should a valid email and mobile number be given at the point of checkout

*This offer excludes selected shoe laces, shoe care and launch products.

Click & Collect Delivery to store FREE 1-5 Working Days Available within 3 - 5 Working Days*
PRICE
FREE

DELIVERY

Order your item into our UK OFFICE / OFFSPRING stores. Click & Collect is Free and will be delivered to your chosen store within 1-5 Working Days. Working days are between Monday and Friday excluding public holidays

*Delivery can take up to 10 working days during peak periods.
**Please note Click and Collect is temporarily unavailable in NI.


EXCLUSIONS

Some exclusions will apply due to stock availability and stock locations. You will be notified by email when your item has arrived in your chosen store. You will have 14 days to collect your item. Full Click & Collect information can be found here

CollectPlus Delivery £3.50   Available within 3-5 Working Days*
PRICE
£3.50

DELIVERY

*DELIVERY 2-3 Working Days. Collect your order from over 6500 CollectPlus locations in the UK. CollectPlus Delivery price is £3.50and will be delivered to your chosen location within 3 Working Days. Find CollectPlus locations in our checkout or on collectplus.co.uk


EXCLUSIONS

Some exclusions will apply due to stock availability and stock locations. You will be notified by email when your item has arrived in your chosen location. You will have 10 days to collect your item.

*This offer excludes selected shoe laces, shoe care and launch products.

International Standard & International Express DPD Delivery costs depend on country   Delivery between 2-10 Working Days*
PRICE

Dependant on the country


DELIVERY

International Standard Delivery within 2-10 working days. International Express Delivery within 2-5 working days.

International delivery is subject to stock location and availability. Should your item not be available, you'll be contacted as soon as possible.

DPD Classic will operate our Express delivery to international countries. Delivery is subject to stock availability and location. Full tracking information will be provided by the email address given at the checkout. As the customer, you will be responsible for custom and tax charges. Unfortunately for various reasons we are unable to ship certain brands or products to particular locations outside of the UK. For more details, please click here.


DPD will deliver our international standard items between the hours of 9am and 6pm Monday to Friday. Full tracking information will be provided to the email address given at the checkout out. As the customer, you will be responsible for custom and tax charges. Delivery locations, time and price can be found below

There are currently delays to some destinations. Your expected delivery time will be shown in checkout.

Standard 3-6 working days
Country Delivery TypeCost
Afghanistan - CURRENTLY UNAVAILABLE 6-10 working days £45.00
Albania - CURRENTLY UNAVAILABLE 4-5 working days £45.00
American Samoa - CURRENTLY UNAVAILABLE 5-6 working days £45.00
Andorra - CURRENTLY UNAVAILABLE 2-3 working days £45.00
Anguilla - CURRENTLY UNAVAILABLE 3-4 working days £45.00
Antigua & Barbuda - CURRENTLY UNAVAILABLE 3-5 working days £45.00
Armenia - CURRENTLY UNAVAILABLE 4-6 working days £45.00
Aruba - CURRENTLY UNAVAILABLE 5-6 working days £45.00
Australia - EXPRESS ONLY Express 3-5 working days
Standard 4-7 working days
£45.00
£15.00
Austria Express 2 working days
Standard 3-4 working days
£10.00
£6.00
Azerbaijan - CURRENTLY UNAVAILABLE 3-4 working days £45.00
Bahamas - CURRENTLY UNAVAILABLE 3-5 working days £45.00
Bahrain - CURRENTLY UNAVAILABLE Express 2-4 working days
Standard 3-6 working days
£45.00
£10.00
Barbados - CURRENTLY UNAVAILABLE 3-4 working days £45.00
Belgium - EXPRESS ONLY Express 2-3 working days
Standard 3-4 working days
£24.00
£5.00
Belize - CURRENTLY UNAVAILABLE 3-4 working days £45.00
Bolivia - CURRENTLY UNAVAILABLE 3-6 working days £45.00
Bosnia & Herzegovina 5-8 working days £15.00
Bulgaria - CURRENTLY UNAVAILABLE 6 working days £36.00
Cambodia - CURRENTLY UNAVAILABLE 4-5 working days £45.00
Canada - EXPRESS ONLY Express 2-4 working days
Standard 3-6 working days
£45.00
£35.00
Cayman Islands - CURRENTLY UNAVAILABLE 3-4 working days £45.00
Chile - CURRENTLY UNAVAILABLE 3-5 working days £45.00
China - EXPRESS ONLY Express 3-5 working days
Standard 4-13 working days
£45.00
£25.00
Costa Rica - CURRENTLY UNAVAILABLE 5-7 working days £45.00
Croatia - CURRENTLY UNAVAILABLE 4-5 working days £45.00
Cuba - CURRENTLY UNAVAILABLE 5-7 working days £45.00
Cyprus 2-4 working days £15.00
Czech Republic 2-3 working days £37.00
Denmark - EXPRESS ONLY Express 2-3 working days
Standard 4-6 working days
£36.00
£8.00
Dominica - CURRENTLY UNAVAILABLE 3-5 working days £45.00
Dominican Republic - CURRENTLY UNAVAILABLE 4-5 working days £45.00
East Timor - CURRENTLY UNAVAILABLE 6-7 working days £45.00
Ecuador - CURRENTLY UNAVAILABLE 5-7 working days £45.00
Egypt - CURRENTLY UNAVAILABLE Express 2-4 working days
Standard 3-6 working days
£45.00
£10.00
El Salvador - CURRENTLY UNAVAILABLE 5-7 working days £45.00
Eritrea - CURRENTLY UNAVAILABLE 7-10 working days £45.00
Estonia - CURRENTLY UNAVAILABLE 2-3 working days £37.00
Faroe Islands - CURRENTLY UNAVAILABLE 8-9 working days £45.00
Fiji - CURRENTLY UNAVAILABLE 6-8 working days £45.00
Finland - CURRENTLY UNAVAILABLE 2-3 working days £36.00
France - EXPRESS ONLY Express 2 working days
Standard 5 working days
£10.00
£10.00
French Guiana - CURRENTLY UNAVAILABLE 6-7 working days £45.00
French Polynesia - CURRENTLY UNAVAILABLE 5-7 working days £45.00
French Southern Territories - CURRENTLY UNAVAILABLE 7-10 working days £45.00
Georgia - CURRENTLY UNAVAILABLE 5-6 working days £45.00
Germany Express 2 working days
Standard 3-4 working days
£6.00
£7.50
Gibraltar 2-3 working days £45.00
Greece 2-3 working days £36.00
Greenland - CURRENTLY UNAVAILABLE 3-4 working days £45.00
Grenada - CURRENTLY UNAVAILABLE 3-5 working days £45.00
Guadeloupe - CURRENTLY UNAVAILABLE 3-4 working days £45.00
Guam - CURRENTLY UNAVAILABLE 5-7 working days £45.00
Guyana - CURRENTLY UNAVAILABLE 5-7 working days £45.00
Haiti - CURRENTLY UNAVAILABLE 6-8 working days £45.00
Holy See (vatican City State) 2-5 working days £45.00
Honduras - CURRENTLY UNAVAILABLE 5-7 working days £45.00
Hong Kong - EXPRESS ONLY Express 2-3 working days
Standard 3-5 working days
£45.00
£20.00
Hungary - CURRENTLY UNAVAILABLE 2-3 working days £37.00
Iceland 2-3 working days £45.00
India - CURRENTLY UNAVAILABLE Express 2-4 Working Days £45.00
£7.00
Iran - CURRENTLY UNAVAILABLE 4-6 working days £45.00
Iraq - CURRENTLY UNAVAILABLE 6 working days £45.00
Israel 3-5 working days £45.00
Italy - STANDARD ONLY Express 2-3 working days
Standard 3-5 Days
£15.00
£15.00
Jamaica - CURRENTLY UNAVAILABLE 3-6 working days £45.00
Japan - EXPRESS ONLY Express 3-4 working days
Standard 4-6 Days
£45.00
£20.00
Jordan - CURRENTLY UNAVAILABLE 2-3 working days £45.00
Kazakhstan - CURRENTLY UNAVAILABLE 4-8 working days £45.00
Korea South 3-4 working days £45.00
Kuwait 2-4 working days £45.00
Kyrgyzstan - CURRENTLY UNAVAILABLE 5 working days £45.00
Latvia - CURRENTLY UNAVAILABLE 2-3 working days £37.00
Lebanon - CURRENTLY UNAVAILABLE 3-4 working days £45.00
Liechtenstein - CURRENTLY UNAVAILABLE 2 working days £45.00
Lithuania - CURRENTLY UNAVAILABLE 2-3 working days £37.00
Luxembourg - CURRENTLY UNAVAILABLE 2-3 working days £24.00
Malta 2-4 working days £15.00
Marshall Islands - CURRENTLY UNAVAILABLE 6-8 working days £45.00
Mayotte - CURRENTLY UNAVAILABLE 5-6 working days £45.00
Micronesia, Federated State Of - CURRENTLY UNAVAILABLE 5-6 working days £45.00
Montserrat - CURRENTLY UNAVAILABLE 6-7 working days £45.00
Nepal - CURRENTLY UNAVAILABLE 5-7 working days £45.00
Netherlands - EXPRESS ONLY Express 2 working days
Standard 4-5 working days
£6.00
£5.00
New Zealand - CURRENTLY UNAVAILABLE Express 4-5 working days
Standard 5-7 working days
£20.00
£12.00
Nicaragua - CURRENTLY UNAVAILABLE 5-9 working days £45.00
North Macedonia - CURRENTLY UNAVAILABLE 2-5 working days £45.00
Northern Ireland - STANDARD ONLY Next Day 1 working day
Standard 3-5 working days
£5.00
£3.50
Norway - EXPRESS ONLY Express 2-4 working days
Standard 3-6 working days
£15.00
£20.00
Oman - CURRENTLY UNAVAILABLE 2-3 working days £45.00
Palau - CURRENTLY UNAVAILABLE 8-9 working days £45.00
Panama - CURRENTLY UNAVAILABLE 3-5 working days £45.00
Paraguay - CURRENTLY UNAVAILABLE 6-7 working days £45.00
Peru - CURRENTLY UNAVAILABLE 3-4 working days £45.00
Philippines 5-6 working days £45.00
Poland 2-3 working days £37.00
Portugal - EXPRESS ONLY Express 2-3 working days
Standard 4-5 working days
£36.00
£5.00
Puerto Rico 6-8 working days £45.00
Qatar - EXPRESS ONLY Express 2-4 working days
Standard 3-6 working days
£45.00
£45.00
Romania - CURRENTLY UNAVAILABLE 2-3 working days £36.00
San Marino - CURRENTLY UNAVAILABLE 3-4 working days £45.00
Saudi Arabia - CURRENTLY UNAVAILABLE Express 2-4 working days
Standard 3-6 working days
£20.00
£10.00
Singapore - EXPRESS ONLY Express 2-3 working days
Standard 3-6 working days
£45.00
£15.00
Slovakia - CURRENTLY UNAVAILABLE 2-3 working days £37.00
Slovenia - CURRENTLY UNAVAILABLE 2-3 working days £37.00
Solomon Islands - CURRENTLY UNAVAILABLE 6-8 working days £45.00
South Africa - EXPRESS ONLY Express 3-4 working days
Standard 4-6 working days
£45.00
£10.00
Southern Ireland 2 working days £6.00
Spain - EXPRESS ONLY Express 2-3 working days
Standard 3-5 working days
£10.00
£5.00
Sri Lanka - CURRENTLY UNAVAILABLE 3-5 working days £45.00
Suriname - CURRENTLY UNAVAILABLE 6-9 working days £45.00
Sweden - EXPRESS ONLY Express 2-3 working days
Standard 4-5 working days
£36.00
£5.00
Switzerland 2-3 working days £15.00
Taiwan - CURRENTLY UNAVAILABLE 3-6 working days £45.00
Thailand 3-4 working days £45.00
Trinidad and Tobago - CURRENTLY UNAVAILABLE 3-5 working days £45.00
Turkey 2-4 working days £45.00
Turkmenistan - CURRENTLY UNAVAILABLE 5-7 working days £45.00
Turks and Caicos Islands - CURRENTLY UNAVAILABLE 3-4 working days £45.00
United States of America - EXPRESS ONLY Express 2-4 working days
Standard 3-6 working days - CURRENTLY UNAVAILABLE
£45.00
£15.00
United Arab Emirates - EXPRESS ONLY Express 2-4 working days
Standard 4-7 working days
£45.00
£5.00
Uruguay - CURRENTLY UNAVAILABLE 3-5 working days £45.00
Uzbekistan - CURRENTLY UNAVAILABLE 4-6 working days £45.00
Vanuatu - CURRENTLY UNAVAILABLE 7-8 working days £45.00
Venezuela - CURRENTLY UNAVAILABLE 3-5 working days £45.00
Vietnam - CURRENTLY UNAVAILABLE 3-5 working days £45.00
Virgin Islands (British) - CURRENTLY UNAVAILABLE 3-5 working days £45.00
Virgin Islands (U.S) - CURRENTLY UNAVAILABLE 7-9 working days £45.00
Yemen - CURRENTLY UNAVAILABLE 3-5 working days £45.00

You’ll be kept in the loop on the status of your order with confirmation and tracking emails.

* Including Channel Islands

** Rest of the World deliveries includes Switzerland, Norway & Iceland due to the high customs charge. Any taxes or duty fees incurred to ship abroad are the responsibility of the customer and these costs cannot be reclaimed from Office.

Unfortunately for various reasons we are unable to ship certain brands or products to particular locations outside of the UK. For more details, please click here.

Due to various problems with overseas shipping, we do not send orders to the following destinations: Africa, Russia, Ukraine, Argentina, Mexico and Malaysia. We reserve the right to add/remove from this list at any time.

**** Selected UK & NI postcodes will not be eligible to receive Next Day delivery.

You can also place your order online and collect from an OFFSPRING or OFFICE store using our FREE Click & Collect service. Please click here for more details.


WILL MY ITEM COME DOUBLE BOXED?

All items come double boxed.


CAN I TRACK MY ORDER?

Once your order is on its way, you will receive a dispatch email with a link to track your order (UK only). You can track your order by logging into your account here


WHAT IF I PLACE AN ORDER FOR MORE THAN ONE ITEM BUT ONE ISN'T AVAILABLE FOR NEXT DAY DELIVERY?

We've done everything possible to try and reduce the risk of this happening. If you have placed a multiple order and for whatever reason part of the order isn't available, we follow a simple process to keep you informed:

  • Any available item will be sent Next Day and you'll receive your dispatch email for this.
  • Should an item become unavailable for Next Day, we'll email you to advise of this and have any remaining item that's available sent by standard delivery. You'll be emailed as soon as this is shipped and we'll also refund your postage costs.
  • Should the item no longer be available to ship, we'll send you an email to advise what we have been able to send and what we haven't. You won't be charged for any item that we haven't shipped and we'll also refund your postage.

WHY IS THERE AN ITEM ONLINE BUT I CAN'T SELECT NEXT DAY DELIVERY FOR IT?

We've tried to make as much stock as possible available for Next Day delivery. The exceptions for this would be:

  • • We are unable to offer Next Day to any of the following postcodes - AB10 - AB16, AB21 - AB25, AB30 - AB39, AB41 - AB45, AB51 - AB56, AB99, BT1 - BT49, BT51 - BT58, BT60 - BT71, BT74 - BT82, BT92 - BT94, DD6 - DD11, EH35 - EH46, FK18 - FK21, HS1 - HS9, IM1 - IM9, IM99, IV1 - IV28, IV30 - IV32, IV36, IV40 - IV49, IV51 - IV56, IV63, KA27 - KA28, KW1 - KW17, KY9 - KY10, KY14 - KY16, PA20 - PA38, PA41 - PA49, PA60 - PA78, PA80, PH5 - PH26, PH30 - PH44, PH49 - PH50, PO30 - PO41, TD1 - TD8, TD10 - TD14, TR21 - 25, ZE1 - ZE3.
  • • If the item is only available for shipping from a store location.
  • • If your delivery location is out with the UK or a BFPO address.

HOW WILL I KNOW IF AN ITEM IS AVAILABLE FOR NEXT DAY DELIVERY?

Once you are in the checkout stage of our site, you'll be able to see which delivery options are available to you. It's at this point you'll be able to see if your item is available for Next Day delivery.


HOW DOES DELIVERY WITH COLLECTPLUS WORK?

You can have your item delivered to one of over 6500 CollectPlus convenience stores and pick up early until late at a time that suits you. Delivery is £3.50 and your item will be ready to collect within 2-3 working days. You'll be given a list of local CollectPlus points at the checkout stage to choose from.

Once your item is received into your chosen CollectPlus location, you'll receive a ready to collect email and SMS to let you know. Your email and SMS will contain your unique collection barcode which will have to be shown when you collect. This can either be printed or shown on a smart phone or tablet.

To collect your item, you will also need one of the following forms of ID:

  • Driving Licence
  • Passport
  • Utility bill
  • Wage slip
  • Bank statement

It’s no problem for someone else to collect your item, but they must have your unique collection barcode and your proof of ID.

Any items not collected within 10 days will be returned and a refund will be processed once this is received back to OFFICE. Please allow 5-7 days from the point of return for this to process.

For further information, please click here


DO YOU DELIVER TO BPFO OR PO BOX ADDRESSES?

At this time we are unable to delivery any orders to BFPO addresses or PO Box addresses. This is a service we will be looking to provide in the near future.


HOW WILL MY ORDER BE DELIVERED?

UK: Your items are sent by Yodel between the hours of 0700- 2100 Monday-Friday (excluding Bank Holidays). On receipt of the goods a signature will be required. If nobody is available at the address specified, Yodel will attempt to have the parcel signed for and left with a neighbour, a card will be left giving you the location of your goods.

International: Your items are sent by DPD. On receipt of your products a signature will be required.

OFFSPRING cannot guarantee that the sale and delivery of its goods to your particular country or location is allowed, so please take note of your own import restrictions before placing an order


HAS MY ORDER BEEN DISPATCHED YET?

When we dispatch your order, we will send a dispatch confirmation email to let you know your shoes are on their way. If you have not received this email after 2 working days you can contact us on Live Help, Email or Social here and we'll be happy to help resolve this for you.


CAN I SHIP TO AN ALTERNATIVE ADDRESS?

You can choose to get your shoes delivered to an address other than your billing address. Just enter this address during the checkout process. We are unable to change the address once the order has been placed.


DO I NEED TO SIGN FOR MY ORDER?

All orders being delivered within the UK require a signature upon delivery. Please ensure you enter the delivery address where someone will be present to sign for the delivery.


WILL I NEED TO PAY DUTY ON MY DELIVERY?

Orders shipped to certain locations will have import taxes (including duty, VAT and other Customs charges, where applicable) added to them at the point of entry to the delivery country. This isn't a price we are able to advise on or take responsibility for. Your local Tax Office will be able to offer further advice on these charges.