We've tried to make as much stock as possible available for Next Day delivery. The exceptions for this would be:

• • We are unable to offer Next Day to any of the following postcodes - AB10 - AB16, AB21 - AB25, AB30 - AB39, AB41 - AB45, AB51 - AB56, AB99, BT1 - BT49, BT51 - BT58, BT60 - BT71, BT74 - BT82, BT92 - BT94, DD6 - DD11, EH35 - EH46, FK18 - FK21, HS1 - HS9, IM1 - IM9, IM99, IV1 - IV28, IV30 - IV32, IV36, IV40 - IV49, IV51 - IV56, IV63, KA27 - KA28, KW1 - KW17, KY9 - KY10, KY14 - KY16, PA20 - PA38, PA41 - PA49, PA60 - PA78, PA80, PH5 - PH26, PH30 - PH44, PH49 - PH50, PO30 - PO41, TD1 - TD8, TD10 - TD14, TR21 - 25, ZE1 - ZE3.
• • If the item is only available for shipping from a store location.
• • If your delivery location is out with the UK or a BFPO address.

Once you are in the checkout stage of our site, you'll be able to see which delivery options are available to you. It's at this point you'll be able to see if your item is available for Next Day delivery.

You can have your item delivered to one of over 6500 CollectPlus convenience stores and pick up early until late at a time that suits you. Delivery is £3.50 and your item will be ready to collect within 2-3 working days. You'll be given a list of local CollectPlus points at the checkout stage to choose from.

Once your item is received into your chosen CollectPlus location, you'll receive a ready to collect email and SMS to let you know. Your email and SMS will contain your unique collection barcode which will have to be shown when you collect. This can either be printed or shown on a smart phone or tablet.

To collect your item, you will also need one of the following forms of ID:

• Driving Licence
• Passport
• Utility bill
• Wage slip
• Bank statement

It’s no problem for someone else to collect your item, but they must have your unique collection barcode and your proof of ID.

Any items not collected within 10 days will be returned and a refund will be processed once this is received back to OFFICE. Please allow 5-7 days from the point of return for this to process.

For further information, please click here

At this time we are unable to delivery any orders to BFPO addresses or PO Box addresses. This is a service we will be looking to provide in the near future.

UK: Your items are sent by Yodel between the hours of 0700- 2100 Monday-Friday (excluding Bank Holidays). On receipt of the goods a signature will be required. If nobody is available at the address specified, Yodel will attempt to have the parcel signed for and left with a neighbour, a card will be left giving you the location of your goods.

International: Your items are sent by DPD. On receipt of your products a signature will be required.

OFFSPRING cannot guarantee that the sale and delivery of its goods to your particular country or location is allowed, so please take note of your own import restrictions before placing an order

When we dispatch your order, we will send a dispatch confirmation email to let you know your shoes are on their way. If you have not received this email after 2 working days you can contact us on Live Help, Email or Social here and we'll be happy to help resolve this for you.

You can choose to get your shoes delivered to an address other than your billing address. Just enter this address during the checkout process. We are unable to change the address once the order has been placed.

All orders being delivered within the UK require a signature upon delivery. Please ensure you enter the delivery address where someone will be present to sign for the delivery.

Orders shipped to certain locations will have import taxes (including duty, VAT and other Customs charges, where applicable) added to them at the point of entry to the delivery country. This isn't a price we are able to advise on or take responsibility for. Your local Tax Office will be able to offer further advice on these charges.