Our shipping costs are can be found below. All shipping costs are per order.
|Delivery Options||Costs||Cut off time||Delivery Times|
|Delivery Options, Cost, Cut Off Time & Delivery Times|
|Next Day UK & NI Yodel||£5.99||Order up to 8:30PM||Delivery between 8am-8pm, Mon & Fri||Less Info|
You’ll be able to use our delivery table below to determine when your Next Day order will be delivered. Yodel will deliver Next Day items between 8am and 8pm, Monday to Friday.ITEMS NOT AVAILABLE FOR NEXT DAY DELIVERY
Not all stock is available for Next Day delivery due to not being located in one of our main warehouses. Should Next Day not be showing as a delivery option at checkout, this will be the reason. Some postcode exclusions apply also, this will be mentioned as you checkout.
*Certain stock is only available on Next Day Delivery up to 5pm and will not show as available after this point.BANK & PUBLIC HOLIDAYS
Next Day will not be available as a delivery option during these times
|Standard Delivery UK & NI YODEL inc Channel Islands||£3.99||3-5 Working Days||Delivery between 8am-8pm, Mon-Fri||Less Info|
Our Standard service is operated by Yodel. Delivery times are between 8am and 8pm Monday to Friday. Orders will take up to 3-5 Working Days. During peak times we will do our very best to have your item with you within this timescale, however this could reach 7 Working Days. Collection and deliveries will not occur during UK Bank and Public holidays. Email and SMS tracking alerts will be sent should a valid email and mobile number be given at the point of checkout
*This offer excludes selected shoe laces, shoe care and launch products.
|Click & Collect Delivery to store||FREE||1-5 Business Days||Available within 3 - 5 Working Days*||Less Info|
Order your item into of our UK OFFICE / OFFSPRING stores. Click & Collect is Free and will be delivered to your chosen store within 1-5 Working Days.
Some exclusions will apply due to stock availability and stock locations. You will be notified by email when your item has arrived in your chosen store. You will have 14 days to collect your item. Full Click & Collect information can be found here
|CollectPlus Delivery||£3.50||Available within 3-5 Working Days*||Less Info|
*DELIVERY 2-3 Working Days. Collect your order from over 6500 CollectPlus locations in the UK. CollectPlus Delivery price is £3.50and will be delivered to your chosen location within 3 Working Days. Find CollectPlus locations in our checkout or on collectplus.co.uk
Some exclusions will apply due to stock availability and stock locations. You will be notified by email when your item has arrived in your chosen location. You will have 10 days to collect your item.
*This offer excludes selected shoe laces, shoe care and launch products.
|International Standard & International Express DPD||Delivery costs depend on country||Delivery between 2-10 Working Days*||Less Info|
Dependant on the country
International Standard Delivery within 2-10 working days. International Express Delivery within 2-5 working days.
International delivery is subject to stock location and availability. Should your item not be available, you'll be contacted as soon as possible.
DPD Classic will operate our Express delivery to international countries. Delivery is subject to stock availability and location. Full tracking information will be provided by the email address given at the checkout. As the customer, you will be responsible for custom and tax charges. Unfortunately for various reasons we are unable to ship certain brands or products to particular locations outside of the UK. For more details, please click here.
DPD will deliver our international standard items between the hours of 9am and 6pm Monday to Friday. Full tracking information will be provided to the email address given at the checkout out. As the customer, you will be responsible for custom and tax charges. Delivery locations, time and price can be found below
There are currently delays to some destinations. Your expected delivery time will be shown in checkout.
You’ll be kept in the loop on the status of your order with confirmation and tracking emails.
* Including Channel Islands
** Rest of the World deliveries includes Switzerland, Norway & Iceland due to the high customs charge. Any taxes or duty fees incurred to ship abroad are the responsibility of the customer and these costs cannot be reclaimed from Office.
Unfortunately for various reasons we are unable to ship certain brands or products to particular locations outside of the UK. For more details, please click here.
Due to various problems with overseas shipping, we do not send orders to the following destinations: Africa, Russia, Ukraine, Argentina, Mexico and Malaysia. We reserve the right to add/remove from this list at any time.
**** Selected UK & NI postcodes will not be eligible to receive Next Day delivery.
You can also place your order online and collect from an OFFSPRING or OFFICE store using our FREE Click & Collect service. Please click here for more details.
All items come double boxed.
Once your order is on its way, you will receive a dispatch email with a link to track your order (UK only). You can track your order by logging into your account here
Next Day isn't available on some products and excludes AB30-AB63, DD8-DD10, FK17-FK21, IV4-IV9, TD15-TD20, PH10-PH14, JE1-JE5, GY1-GY10 and BFPO' postcodes. Orders on Sunday, prior to 12.30pm may also be restricted in some locations and incur an additional 1 working day for delivery. This will be notified at the point of checkout.
We've done everything possible to try and reduce the risk of this happening. If you have placed a multiple order and for whatever reason part of the order isn't available, we follow a simple process to keep you informed:
We've tried to make as much stock as possible available for Next Day delivery. The exceptions for this would be:
Once you are in the checkout stage of our site, you'll be able to see which delivery options are available to you. It's at this point you'll be able to see if your item is available for Next Day delivery.
You can have your item delivered to one of over 6500 CollectPlus convenience stores and pick up early until late at a time that suits you. Delivery is £3.50 and your item will be ready to collect within 2-3 working days. You'll be given a list of local CollectPlus points at the checkout stage to choose from.
Once your item is received into your chosen CollectPlus location, you'll receive a ready to collect email and SMS to let you know. Your email and SMS will contain your unique collection barcode which will have to be shown when you collect. This can either be printed or shown on a smart phone or tablet.
To collect your item, you will also need one of the following forms of ID:
It’s no problem for someone else to collect your item, but they must have your unique collection barcode and your proof of ID.
Any items not collected within 10 days will be returned and a refund will be processed once this is received back to OFFICE. Please allow 5-7 days from the point of return for this to process.
For further information, please click here
At this time we are unable to delivery any orders to BFPO addresses or PO Box addresses. This is a service we will be looking to provide in the near future.
UK: Your items are sent by Yodel between the hours of 0700- 2100 Monday-Friday (excluding Bank Holidays). On receipt of the goods a signature will be required. If nobody is available at the address specified, Yodel will attempt to have the parcel signed for and left with a neighbour, a card will be left giving you the location of your goods.
International: Your items are sent by DPD. On receipt of your products a signature will be required.
OFFSPRING cannot guarantee that the sale and delivery of its goods to your particular country or location is allowed, so please take note of your own import restrictions before placing an order
When we dispatch your order, we will send a dispatch confirmation email to let you know your shoes are on their way. If you have not received this email after 2 working days you can contact us on Live Help, Email or Social here and we'll be happy to help resolve this for you.
You can choose to get your shoes delivered to an address other than your billing address. Just enter this address during the checkout process. We are unable to change the address once the order has been placed.
All orders being delivered within the UK require a signature upon delivery. Please ensure you enter the delivery address where someone will be present to sign for the delivery.
Orders shipped to certain locations will have import taxes (including duty, VAT and other Customs charges, where applicable) added to them at the point of entry to the delivery country. This isn't a price we are able to advise on or take responsibility for. Your local Tax Office will be able to offer further advice on these charges.